DJI Care Refresh - is it worth it? Frequently asked questions

2023-09-07

What is DJI Care Refresh?

DJI Care Refresh is insurance for DJI products. Its cost is covered by the insurance company with which the manufacturer DJI has a contract, and can be purchased at authorized DJI stores, including our site. This is a form of insurance that, unlike the standard warranty, covers damage resulting from operator errors, flooding, etc. Whenever your drone breaks down, it will be replaced with a new one or repaired for a fee, so you will receive a unit in the form of a fully operational drone, camera or gimbal that does not differ visually and technically from a new unit. This ensures that you will always have a working equipment, ready to fly. Activation of the Service Package is possible once up to 48 hours after the first launch of the drone or at a later date, after providing verification video to DJI.

For which DJI product can I buy DJI Care Refresh insurance?

You can buy DJI Care Refresh insurance on most DJI devices. Check out DJI Care Refresh prices for a selection of the most commonly purchased drone models below:

Drone	Model	DJI Care Refresh per year	DJI Care Refresh for two years
	DJI Mavic Mini	199 zł Buy DJI Care Refresh	-
	DJI Mini SE	149 zł Buy DJI Care Refresh	249 zł Buy DJI Care Refresh
	DJI Mini 2	249 zł Buy DJI Care Refresh	pLN 399 Buy DJI Care Refresh
	DJI Mini 2 SE	199 zł Buy DJI Care Refresh	319 zł Buy DJI Care Refresh
	DJI Mini 3	299 zł Buy DJI Care Refresh	499 zł Buy DJI Care Refresh
	DJI Mini 3 Pro	409 zł Buy DJI Care Refresh	669 zł Buy DJI Care Refresh
	DJI Mini 4 Pro	425 zł Buy DJI Care Refresh	699 zł Buy DJI Care Refresh
	DJI Air 2S	509 zł Buy DJI Care Refresh	859 zł Buy DJI Care Refresh
	DJI Air 3	pLN 549 Buy DJI Care Refresh	pLN 949 Buy DJI Care Refresh
	DJI Mavic 3	pLN 1,219 Buy DJI Care Refresh	pLN 1,929 Buy DJI Care Refresh
	DJI Mavic 3 Classic	pLN 799 Buy DJI Care Refresh	pLN 1,299 Buy DJI Care Refresh
	DJI Mavic 3 Pro	pLN 1,199 Buy DJI Care Refresh	pLN 1,899 Buy DJI Care Refresh
	DJI Mavic 3 Cine	pLN 1,749 Buy DJI Care Refresh	2 949 zł Buy DJI Care Refresh
	DJI Mavic 3 Pro Cine	pLN 1,699 Buy DJI Care Refresh	2 849 zł Buy DJI Care Refresh
	DJI FPV	pLN 1,019 Buy DJI Care Refresh	pLN 1,679 Buy DJI Care Refresh
	DJI Avata	329 zł Buy DJI Care Refresh	529 zł Buy DJI Care Refresh
	DJI Avata 2	299 zł Buy DJI Care Refresh	499 zł Buy DJI Care Refresh

Prices shown represent gross values as of 10.05.2024 and are subject to change. The current price is available by going to the tab of the product in question.

Why DJI Care Refresh when there is a warranty?

Although the manufacturer's warranty provides repair in the event of a manufacturing or design defect in the product, it is worth knowing that there are situations that are beyond the scope of the warranty. This is where DJI Care Refresh comes in, offering protection also in case of flooding, submersion (resulting from the operator's fault), smartphone/tablet malfunction, collision (resulting from the operator's fault) and other mishaps that are not the result of a malfunctioning device, such as a bird attack. Thus, by opting for DJI Care Refresh, you provide additional protection for a variety of events that may occur during the use of your drone or camera.

What DJI Care Refresh insurance covers?

By purchasing DJI Care Refresh, you protect your drone, camera or gimball from accidents caused by the operator's fault, among other things from the likes of:

collapse of
drowning
collision
accident caused by interference with the drone's operating signal

Duration of DJI Care insurance

DJI Care Refresh insurance can cover 12 or 24 months, depending on the plan selected. Under the annual plan, you have the option to make two exchanges, while with the two-year plan you have as many as four exchanges over the course of the insurance period.

Can DJI Care Refresh insurance be renewed after one year?

Yes, it is possible to renew DJI Care Refresh insurance even after one year. If the original DJI Care Refresh insurance had a one-year duration, you can renew it twice by selecting subsequent annual plans. On the other hand, if you chose insurance for two years, you have the option of renewing it once by choosing an annual plan. In both cases, the maximum renewal period is three years.

In order to take advantage of the renewal option, it is important that the basic DJI Care Refresh insurance has not expired, i.e. 12 or 24 months have not yet elapsed since its activation, or no more than 15 days have passed since the end of the validity period. This gives you a chance to continue protection for your device.

Can I buy DJI Care Refresh insurance for my company?

Yes, as much as possible, you can purchase DJI Care Refresh insurance for the company. During the purchase process, when filling out the details in the shopping cart, in the "Your Details" section, enter the TIN and the name of your company. This will allow you to purchase insurance for your business.

How to activate DJI Care Refresh insurance?

DJI Care Refresh insurance can be activated on the manufacturer's website up to 48 hours after activation of the device. To activate insurance:

Go to https://service.dji.com/care/active
Enter your unique insurance number
Enter your drone's serial number and contact information
That's it, you will receive a confirmation to your email address.

How to activate DJI Care Refresh insurance after 48 hours of activation?

If 48 hours have passed since the drone was activated, it is still possible to insure it with DJI Care Refresh. With such situations in mind, we have prepared a special article - Activation of DJI Care insurance after 48 hours - verification video - new rules.

What DJI Care Refresh gives you? Do I have to meet any conditions?

DJI insurance gives you full protection for your product. It doesn't matter what happens to it, whether it gets flooded, hits a tree, or falls down. DJI will replace the device with a new product or equivalent in performance.

The condition is the delivery of the damaged equipment, so if we have sunk the drone - it should be fished out.

When replacing your equipment with a new one, DJI will cover all delivery costs so you don't have to worry about anything. In the case of a warranty claim, the cost in the first direction is covered by the customer; in the second direction, in the case of a successful claim - the seller. In the case of the DJI Care service, shipping fees both ways are covered by DJI, but attention! This applies to shipments from the country or region where the drone was purchased. Otherwise, you will have to pay the costs associated with shipping, including customs fees.

Do I have to set up a DJI Care Refresh case myself - or can you do it for me if I bought the equipment from you?

The problem for many people is that you have to speak English when reporting DJI Care Refresh and filling out the form can take some time. We have a lot of experience in this, so if you bought your DJI drone, camera or gimbal from our store, we will do the whole procedure for you. The only thing you have to reckon with is that the mileage of your repair will increase by approx. 3 - 4 business days (a matter of shipping time). However, you can rest assured that the information sent to DJI will be correct and we will advise you whether a paid replacement or under DJI Care Refresh insurance is better.

DJI Care Refresh - how to report? How to send equipment for replacement under DJI Care Refresh?

If you are our customer and you bought your drone from us, you do not need to fill out the form and contact DJI in English. We have a lot of experience in this and will send the drone for you. All you have to do is contact us.

However, if you want to do it yourself:

1. To take advantage of the DJI Care replacement, report the repair through the website dJI service and select Repair Application Submission :

Repair DJI

2. Then, after you enter the serial number of the device you want to send, a pop-up window will pop up informing you that you can use a faster service option, tzw. DJI Care Refresh Express. If we choose the Express service, after entering the serial number of the device and the address to which the drone is to be sent back, it will automatically redirect us to the payment page using PayPal, and after receiving it, DJI will send a bill of lading to our email address and a link to order a courier to pick up the drone from us at no extra charge.

Choose this option when you are sure you want to use DJI Care Refresh and estimate that a replacement under insurance will come out cheaper than a simple repair.

3. If you click Back, you will return to the standard form of the accident, where you should select from the given options the reason for the incident. After selecting Learn More, a description of the repair process in standard mode and in Express mode will appear, as well as a button that allows you to proceed to submit an instruction to use the service. Select the option Continue to use Online Repair Request, if you think you don't want to use the insurance exchange for the time being.

In the case of the standard DJI Care Refresh procedure, after creating a request, we must send the product to the manufacturer, which will then proceed to assess the loss and price the repair - it will give us a choice of traditional paid repair (which most often almost equals the price of a new unit) or repair under DJI Care Refresh. Only then do we receive the payment link and the drone is exchanged and sent back to us.

From experience, we know that the duration of repair under DJI Care Refresh Express takes approx. 6 - 7 working days, already counting with two-way shipping, while in the case of standard mode, we may not even see a new copy until 2.5 to 3 weeks.

For the company:
It is important to remember that DJI will issue an invoice for the replacement if the entity has an active VAT-EU number ("European TIN")

How to find the serial number of my DJI equipment?

The serial number of the DJI drone is located on the battery flap or in place of the battery. It is a string of approx. 10 characters, which consists of numbers and letters. The serial number of the drone can also be scanned, as it is additionally shown as a QR code.

DJI's Mini series drones have a serial number taped to the battery flap:

Serial number in drones Inspire is located on the back of the drone:

Camera serial numbers DJI Osmo Action and Osmo Pocket:

DJI Osmo Action has a serial code hidden in the battery compartment. With the Osmo Pocket, however, you have to 'tinker' a bit.

Serial code Osmo Pocket is in the form of a QR code on the bottom of the camera:

Cameras Zenmuse have serial numbers posted on the arm of the gimbal:

In gimbals Ronin, the serial number will also be found on the arm:

In addition, each DJI device has its own serial number on the packaging, under the barcode, indicated by the abbreviation 'S/N'. It is also in the DJI GO 4 app.