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FAQ about DJI Care Refresh insurance for DJI products
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Step-by-step how to insure your drone when the standard 48 hours for activating DJI Care insurance has passed.
DJI Care Refresh Osmo Pocket - INSURANCE
Producer:DJI
EAN:6958265191121
46,70 €
Product description
Comprehensive protection
DJI Care Referesh is a comprehensive 12-month insurance offered by DJI for its new products, thanks to which you do not have to worry about the safety of your device during use. In the event of damage, for a small fee (PLN 159 for the first replacement and PLN 219 for the second replacement) a new device is waiting for you or in a condition with no signs of use.
Feel like a VIP
Users with DJI Care Refresh protection are prioritized, thanks to which the waiting time for device replacement is reduced to a minimum. What's more, users enjoy VIP privileges when contacting DJI Support, so any question can be answered quickly with just one call.
How it's working
After purchasing the DJI Care Refresh card, the user is taken to the page DJI and activates the insurance by providing the card number and serial number of the product to which the cover is to be assigned. The caveat is that activation must take place no later than 48 hours after product activation.
When an accident happens
1. The user reports a fault and sends the model to the German DJI service or distributor with the annotation that he has DJI Care Refresh.
2. The user receives a repair quote and on this basis decides whether he wants to make a repair / replacement for a fee or through DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays a fee of PLN 159 for the first replacement or PLN 219 for the second replacement and gets a new product or a product with no signs of use.
4. The exchanged product is priority delivered to the user with free shipping.
2. The user receives a repair quote and on this basis decides whether he wants to make a repair / replacement for a fee or through DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays a fee of PLN 159 for the first replacement or PLN 219 for the second replacement and gets a new product or a product with no signs of use.
4. The exchanged product is priority delivered to the user with free shipping.
Reservations
DJI Care Refresh does not include:
1) Lost or partially lost camera, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Case damage that does not affect product operation.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional fees related to improving the model, improving its performance.
10) Defects resulting from modifications that do not comply with the instructions in the user manual or from using incompatible batteries and chargers.
11) Defects resulting from the use of unauthorized accessories, batteries or software.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Case damage that does not affect product operation.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional fees related to improving the model, improving its performance.
10) Defects resulting from modifications that do not comply with the instructions in the user manual or from using incompatible batteries and chargers.
11) Defects resulting from the use of unauthorized accessories, batteries or software.
Specification DJI Care Refresh Osmo Pocket - INSURANCE
Brand
DJI
Producer code
6958265191121
Warranty
DJI Care Refresh - 1 year
Replacement fee
€29
Electronic productMore
The product comes in an electronic version (unique code) and will be sent to the email address provided after the order is placed. For fulfillment when placing an order, select "DJI Care" shipping"
E-mail (digital)
Status
New
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