Frequently Asked Questions
Frequently Asked Questions
We have compiled a list of the most frequently asked questions. Click on a question to expand.
Delivery
How fast will you ship my order?
Orders placed before 13:30 - 14:30 are sent on the same day (depending on the hours of courier pick-up). Courier shipments are delivered in 99% the next working day. It is possible to send a package on Saturday. Detailed information on the delivery time is included in the product card
Does the Megadron store provide a warranty for products?
Yes, all products are covered by the full manufacturer's warranty. Details regarding the warranty period are included in the product card.
My order was missing a part (Syma X5*)?
The manufacturer hid the elements of the drone in a cardboard box under a plastic insert (glued with tape)
Shopping
How to cancel or change an order?
In order to cancel or make changes to orders, please contact us by phone or e-mail
How to check the status of the order?
After we prepare the package, we generate an SMS message that it is waiting to be picked up by the forwarder.
After the courier picks up the order, an e-mail with information is sent. Please check your SPAM folder.
In addition, if you registered on our website when ordering, you can check the status of the order in your account.
Are the products on the website available immediately?
Each product contains information on availability and delivery time. Our stock is based on actual quantities. We will immediately inform you about any shortcomings.
Shipping and delivery
Can I pick up an order in a stationary store?
Of course :) When ordering, select "Salon Gdynia"
What are the delivery costs?
See delivery details
Can I order goods abroad?
Payments
What are the payment methods?
Cash on delivery, prepayment, transfer, card, BLIK, installments and many more. See payment details
exchange and return
How to return a product?
We expect your return up to 30 days. Returns Information .
How can I exchange a product?
Parcel complaints
The goods received are defective, what should I do?
In such a situation, a complaint should be filed.
Received package shows signs of mechanical damage?
Inpost Paczkomaty → The procedure will be displayed on the screen of the parcel locker. It looks like this: after selecting the appropriate options, we put the package into the locker. We receive an e-mail containing a complaint form that we must complete within 14 days.
Courier → Remember that you have the right to check the parcel with the courier. If the package has any external damage, such as torn cardboard, you can refuse it. The courier will take the package to the branch and inform the sender that the claim must be made by him. If you have received an apparently undamaged package, and then it turns out that the contents are damaged, the complaint must be forwarded to the Sender. This is due to the fact that the courier is not able and cannot check the contents of the sent packages.