DJI Care Refresh DJI Mini 2 (1 year) - INSURANCE

DJI Care Refresh Service Protection

DJI Care Refresh is a service protection plan for your drone, offering you, for a small additional fee, two replacements of damaged equipment within a year, covering damages caused by collisions or water contact. The damaged equipment will be replaced with a new or equivalent product. The Service Package can be activated once within 48 hours of drone activation (first power-on) or later by submitting a verification video to DJI.

DJI Mini 2

For DJI Mini 2 series drones, the cost of the first and second replacement under DJI Care Refresh is €49. Meanwhile, the cost of the Flyaway service is €209.*

*When reported directly to the manufacturer, the replacement cost may change depending on the current exchange rates.

How to Activate DJI Care Refresh

1. Activate the code at: https://support.dji.com/care/active

2. During the activation process, provide the Care Refresh code, the device's serial number (found directly on the product), and the details of the person activating the Package (name, email address).

3. The Service Package will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email. Your drone is now safe!

It is also possible to assign DJI Care Refresh to the product after 48 hours from its activation. To do this, send a verification video showing the device's condition to the manufacturer. Detailed information and sample video material are available at: https://repair.dji.com/en/djicare/customerupload.

When an Accident Happens

The procedure in case of an accident is straightforward. Just report the failure and send the damaged equipment to DJI's warranty service - don't forget to note that you are using DJI Care Refresh. After receiving the repair estimate, you can choose whether to proceed with the repair or opt for a replacement under the Service. If you choose the latter option, simply pay the appropriate fee - the replaced device will be prioritized, and if you are in the same region where the DJI Care Refresh service was purchased, the shipping will be covered by the manufacturer!

1. The user reports the malfunction and sends the drone to DJI's German service with a note that they have DJI Care Refresh.

2. The user receives a repair estimate and decides whether to proceed with a paid repair/replacement or through DJI Care Refresh.

3. Upon selecting the DJI Care Refresh option, the user pays the replacement fee and receives another unit or new spare parts, i.e., gimbal, camera, propellers.

4. The replaced product is delivered to the user with priority and free shipping.

Cases Covered by DJI Care Refresh

By purchasing DJI Care Refresh, you protect your drone against falls, drowning, collisions, or accidents caused by signal interference. DJI Care Refresh also covers accidents caused by operator error.

• User error.
• Signal interference.
• Collision.
• Drowning (Condition for coverage is delivering the drone wreck to the manufacturer's service center).
• Fall.

DJI Care Refresh Does Not Cover

1) Lost or partially lost drone, gimbal, or accessories.
2) Theft or abandonment of the product.
3) Damages caused by flying in inappropriate weather conditions.
4) Transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Casing damages that do not affect the product's operation.
7) Direct or indirect damages caused by force majeure.
8) Malfunctions occurring outside the validity period of DJI Care Refresh.
9) Additional charges related to model upgrades or performance improvements.
10) Malfunctions resulting from modifications not in accordance with the user manual recommendations or using incompatible batteries and chargers.
11) Malfunctions resulting from the use of unauthorized accessories, batteries, or software.