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Your drone has escaped? With Flyaway Coverage you get a new!

2021-02-01
Your drone has escaped? With Flyaway Coverage you get a new!

"The drone got away" - during your drone adventure, you have probably encountered such a story already. After all, unexpected situations can happen anytime, anywhere. As for DJI drones, based on the flight logs, it is possible to determine whether the drone's flight is due to the fault of the device. In this case, the manufacturer will resolve the claim in favor of the customer and send a new model. Unfortunately, the logs are not always clear, and there is also the issue of how long it takes to process such a claim. After all, an assignment or trip where you wanted to take beautiful shots won't wait. DJI is reaching out to its customers and offering to extend the DJI Care Refresh service with the DJI Flyaway Coverage option.

The drone escaped - possible scenarios

In the event that your DJI drone crashes while on the run and you are able to find it, you can claim it directly from the manufacturer by complaint form posted on the DJI website and send it to the address of the designated service (Germany/Netherlands) or report it to us by contacting the our service. Based on the logs of the flight during which the incident occurred, it is verified what was the reason for the drone's flight. When the accident is the fault of the device, the manufacturer will repair/replace the drone under warranty. Of course, if the logs clearly indicate this - we are able to determine this with great success. If the situation occurred as a result of fortuitous events or the fault lies with the operator, the manufacturer prices the repair payable. If you have previously purchased the additional DJI Care Refresh insurance, you can also take advantage of drone replacement*.

What then in case the drone escaped and you can't find it, or it fell into the water and sank? Until now, if such a situation occurred through the fault of the user, it meant a painful loss. After all, one of the conditions for taking advantage of DJI Care insurance is the delivery of a damaged unit.

Here comes the DJI Care protection extension - Flyaway Coverege.

Flyaway Coverage - enjoy hassle-free flights

Flyaway protection is now included in the DJI Care Refresh service for the DJI Mini 2 and Mavic Air 2 drones, including those who have already subscribed to the DJI Care Refresh service for these products. If your drone escapes, report it directly to the manufacturer or the store where you bought the drone and pay the appropriate fee to receive a replacement product *.

With the addition of Flyaway Coverage, most major accident scenarios that can occur during flight are now covered by DJI Care Refresh, allowing you to enjoy your DJI product with greater peace of mind every time you fly.

* Replacement products are brand new or equivalently brand new in terms of performance and reliability and visual condition.

Flyaway Coverage - terms and price

After purchasing DJI Care Refresh, wanting to use the Flyaway Coverege option when your drone has escaped, you will have to pay the appropriate service fee.

Number of DJI Care Refresh a Flyaway Coverage Replacements

Replacement service under DJI Care Refresh can be used in a situation of accidental damage or Flyaway Coverage:

DJI Care Refresh (annual plan) offers two exchanges, including one chance to take advantage of Flyaway Coverage.

DJI Care Refresh (2-year plan) offers three exchanges, including two opportunities to take advantage of Flyaway Coverage.

DJI Care Refresh + (renewal) offers one chance for replacement in case of damage or Flyaway Coverage in the second year.

Activate Flyaway Coverage

To use Flyaway Coverage, users must link their DJI account and transmitter to their drone using the DJI Fly app. If this operation was not completed before the flyaway incident occurred (before the drone fled), Flyaway Coverage cannot be used.

1. Linking to your DJI account

Go to [Profile] -> [Device Management] -> [Account and Device] and tap [Bind to Account].

Połączenie z kontem DJI Care Refresh

2. Bundle a new controller

Go to [Profile] -> [Device management] -> [Value-added service] and tap [Bind New RC].

Pilot zdalnego sterowania DJI Care Refresh

* Update the DJI Fly app to version 1.2.2 or later to use the bind function.

How can I buy DJI Care Refresh?

To be eligible for purchase DJI Care Refresh, you must have a new, unactivated DJI product or a DJI product that has been activated within the last 48 hours.

You want to buy DJI Care Refresh, but your product was activated more than 48 hours ago? All is not yet lost! We invite you to read the article, in which we describe how to insure your drone 48 hours after activation.

You can read more about DJI Care Refresh at frequently asked questions.

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