Activation of DJI Care insurance after 48 hours - verification video - new rules
Watch the video or read the instructions below to learn how to prepare a verification video to activate DJI Care Refresh after 48 hours.
The main improvement introduced by DJI is that now all you need is a screen recording on your smartphone! Turn on subtitles to see the translation.
Prepare to record a verification video for DJI Care activation after 48 hours
- Prepare your phone, drone and controller.
- Before you start recording, make sure the drone, controller and mobile device are connected.
- Record video in an environment where the GPS signal is strong.
- NO edit your video!
- Follow the sequence of steps shown below.
DJI Care Refresh verification video after 48 hours - Step by step
Step 1: Show flight controller serial number (drone serial number).
Turn on the drone and connect to it, open screen recording, launch the DJI GO 4 (DJI Fly) app and select "GO FLY". Go to the general settings interface by tapping the icon in the upper right corner on the screen and tap "Information" to view the serial number of the flight controller.
Step 2: Demonstrate the performance of the gimbal.
Go to the gimbal's settings menu, then start the automatic calibration of the gimbal. Once calibration is complete, toggle the gimbal knob on the controller to make sure the gimbal can move up and down.
Step 3: Check flight status.
Return to the camera view and tap the flight status bar in the upper left corner of the screen to access the drone's status list. Slowly scroll down the page to confirm that there are no error reports. (For DJI GO 4). In the DJI Fly app
Step 4: Show the camera view.
Return to camera view and stay at least 3 seconds. Confirm that the GPS signal, controller signal and video transmission signal are correct.
Stop recording.
Sending a verification video
1. Insert the entire screen recording at Youtube. To do this log in or create an account and insert a video. To be safe, save a copy of the video to your phone or computer.
2. Visit https://repair.dji.com/en/djicare/customerupload and log in.
3. Check the box indicating that you have read the instructions for the verification video and agree to the terms contained therein, then click "SUBMIT".
At the very bottom, paste the link to your YouTube video and click again SUBMIT.
Within 3 days, you will receive a reply from DJI to the email that is linked to your account in the DJI app. The change in guidelines has resulted in a significant speeding up of the process and in practice you often receive a decision the very next day!
After a positive decision from DJI, you will receive as much as 72 hours for activation of Care Refresh insurance!
Now you can activate the DJI Care code via the site https://service.dji.com/care/active.
Note! If your device is not on the list of devices contact DJI chat. You can find it at the bottom of the support tab. Send your drone's serial number and a link to the video.
