DJI Care Enterprise Basic Matrice 350 RTK extension - electronic code

Additional one-year protection

DJI Care Enterprise Renew extends the standard DJI Care Enterprise coverage for an additional year. To take advantage of the extension, you must have an active base version of DJI Care Enterprise and a maximum of 1 exchange used. Basic and Extended Service can be activated one after the other for a full 2 ​​years of DJI Care Enterprise protection.

Comprehensive protection

DJI Care Enterprise is a comprehensive 12-month service offered by DJI for Enterprise products, thanks to which you do not have to worry about the safety of your drone during flight. In the event of a collision, flooding, loss of signal or fall, a new device is waiting for you or in a condition without signs of use.

Feel like a VIP

Users with DJI Care Enterprise protection are given priority, thanks to which the waiting time for drone replacement is reduced to a minimum. What's more, users enjoy VIP privileges when contacting DJI Support, so any question can be answered quickly with just one call.

How it's working

After purchasing the DJI Care Enterprise package, the user goes to the DJI website and activates the service by entering the serial number of the aircraft and/or the serial number of the camera to which the protection is to be assigned. The caveat is that activation must take place no later than 48 hours after device activation.

When an accident happens

1. The user reports a defect and sends the model to the German DJI service with the annotation that he has DJI Care Enterprise.

2. The user receives a repair quote and on this basis decides whether he wants to make a repair / replacement for a fee or through DJI Care Enterprise.

3. After selecting DJI Care Enterprise, the user pays the fee and gets a new product or new replacement parts.

4. The exchanged product is priority delivered to the user with free shipping.

Reservations

DJI Care Enterprise does not include:

1) Lost or partially lost camera, gimbal or accessories.

2) Theft or abandonment of the product.

3) Damage caused by flying in inappropriate weather conditions.

4) Transmitter, additional accessories.

5) Deliberate loss of the drone.

6) Case damage that does not affect product operation.

7) Direct or indirect damage caused by force majeure.

8) Defects occurring outside the DJI Care Enterprise validity period.

9) Additional fees related to improving the model, improving its performance.

10) Defects resulting from modifications that do not comply with the instructions in the user manual or from using incompatible batteries and chargers.

11) Defects resulting from the use of unauthorized accessories, batteries or software.