DJI Neo 2 FAQ - Frequently Asked Questions
What are the main improvements of the DJI Neo 2 model compared to DJI Neo?
DJI Neo 2 introduces a number of improvements including video system, camera, video transmission and smart features. Major improvements include:
1. New forward-facing vision system and LiDAR sensor: With the new omni-directional obstacle detection function [1], DJI Neo 2 can recognize and avoid objects in front and on the sides, allowing even novice users to fly with ease, stability and confidence. The Neo 2 also offers more versatile flight [2] with improved hovering and more precise positioning compared to the Neo, making it easier to navigate in challenging environments such as indoors, around buildings, over water or on snow.
2. Improved image quality: the Neo 2 is equipped with a 1/2-inch 12 MP CMOS sensor with an f/2.2 aperture and a powerful image processor, resulting in clear, noise-free recordings. The drone can record video in 4K/60FPS, 4K/100FPS slow motion [3] and 2.7K vertical - all shots are stabilized by a 2-axis gimbalal.
3. New built-in screen, launch button and flight mode change switch.
4. New smart features include gesture control [4], Return to Palm [4], SelfieShot, Dolly Zoom, MasterShots and Cycling Follow, among others.
5. Internal memory increased to 49 GB.
Footnotes:
*1. The omni-directional obstacle detection system supports flight safety only under certain conditions and does not replace your own judgement and control. When flying, always pay attention to your surroundings and the warnings on the DJI Fly app, and be responsible for maintaining control of the drone at all times. The optimum positioning height range of the vision system is 0.5 to 10 m when using the system in case of unavailability of GNSS signal. Vision positioning performance may deteriorate when flying outside this range. Fly carefully. The vision system may not work properly when the drone flies over water, which may prevent it from actively avoiding the water surface during landing. Operators should maintain control of the drone at all times, make operational decisions based on an assessment of the environment, and avoid relying solely on the vision system. The vision system is unable to detect certain objects or surfaces, including: large skeletal structures with cables (e.g., tower cranes, high-voltage poles, high-voltage lines, suspension bridges); textureless or sparsely textured surfaces; surfaces with repeated identical patterns or textures (e.g. small tiles of the same color); single-color surfaces (e.g., pure black, pure white, pure red, pure green); highly reflective or mirrored surfaces (e.g., ice, traffic signs); water or transparent surfaces; surfaces of moving objects (e.g. over a moving crowd, over swaying bushes or grass); moving obstacles (e.g., walking people, moving vehicles); scenes with rapid changes in illumination; extremely dark surfaces (e.g., less than 1 lux) or extremely bright surfaces (e.g. above 100,000 lux); materials with strong infrared absorption or reflection properties (e.g., mirrors, glass, traffic signs, asphalt); small obstacles (e.g., fences, branches, power lines); and thin poles or small vertical objects (e.g., electric poles, streetlights). Do not obstruct or interfere in any way with the operation of the video system. Make sure all lenses are clean, free of dirt and scratches. After prolonged storage, the drone may require calibration of the vision system cameras - a relevant message will appear in the DJI Fly app, and the process will run automatically. Don't fly in rain, fog or visibility below 100m. Before launch, check the condition of the glass surfaces of the sensors - remove protective film, stickers or other obstructions. If water droplets, fingerprints or smudges are present, clean the glass with a soft, dust-free cloth. Do not use alcohol or other organic solvents. If the glass is loose, cracked, scratched or worn, contact an authorized service center. For details, please refer to the user manual.
*2. Versatile flight refers to the DJI Neo 2's ability to fly both indoors and outdoors, with markedly improved performance compared to the DJI Neo - especially when flying over water or snow. Always comply with local laws and regulations, certification requirements and airspace use rules. Before flying, make sure you understand the applicable regulations and have obtained all necessary permits. Flight performance may be degraded if the drone travels near monochromatic, transparent or poorly textured surfaces in poor GNSS signal conditions. Always fly carefully in a well-lit environment. When flying over water, maintain a height of at least 1 meter to ensure safety. For more information, see the user manual.
*3. Slow motion 4K/100 fps video recording is only supported when using a remote controller or motion controller.
*4. Observe the following conditions and precautions when using gesture control: make sure your surroundings are safe and free of moving people, animals or vehicles. Do not use gesture control in areas with small or thin objects (e.g., branches, electric wires), transparent objects (e.g., glass or water), or solid-colored surfaces (e.g., white walls). This function should only be used in appropriate lighting conditions - gesture control does not work at light levels below 5 lux or above 100,000 lux. Gesture control is only supported in Spotlight or Follow modes and is not available when using a remote controller or motion controller. When using this function, keep the drone at a distance of about 2-5 m from the operator and keep your fingers fully extended. Gesture control does not work with thick gloves or mittens, and the person doing the gestures must be fully visible in the frame, without any obstructions. When using the Return to Palm function, maintain a horizontal distance of 2-5 m between the drone and your hand and a vertical distance not exceeding 2 m. If the function doesn't respond up close, reposition the drone using gesture control or move around to avoid blind spots in the field of view, then try again. To recall the drone by raising one hand, keep the drone within 10 m horizontally from your shoulder, make sure your hand is completely straight and do not raise both hands at the same time, as this will prevent the drone from returning.
What is the certification level of DJI Neo 2 in Europe?
DJI The Neo 2 is certified C0 by the European Union Agency for Safety and Health at Work. Air Safety Authority (EASA).
Is DJI Neo 2 waterproof?
Not. Avoid contact of the device with water during use, as it may cause damage to the device.
If it starts to rain during the flight, come back and land as soon as possible, and wait until the drone is completely dry inside and outside before using it again.
For whom DJI Neo 2 is best suited?
DJI The Neo 2 is a drone made for vlogging - perfect for capturing everyday moments, leisure time and family moments.
If you need a portable drone to instantly record your travels, camping, running, biking, skateboarding, hiking or moments with your kids, DJI Neo 2 will be an excellent choice.
*DJI Neo 2 is suitable for users at least 16 years of age.
What control methods does DJI Neo 2 support?
Palm control [1], gesture control [2], mobile app control [3], voice control via phone [4], and RC controller control [5].
1. When using the palm takeoff and landing function, observe the following rules: operate in as windless an environment as possible, keep your hand horizontal and still, avoiding contact between your fingers and the propellers to prevent injury; do not grasp the drone during flight.
2. Observe the following conditions and precautions when using gesture control: make sure your surroundings are safe and free of moving people, animals or vehicles. Do not use gesture control in areas with small or thin objects (e.g., branches, electric wires), transparent objects (e.g., glass or water), or solid-colored surfaces (e.g., white walls). This function should only be used in appropriate lighting conditions - gesture control does not work at light levels below 5 lux or above 100,000 lux. Gesture control is only supported in Spotlight or Follow modes and is not available when using a remote controller or motion controller. When using this function, keep the drone at a distance of about 2-5 m from the operator and keep your fingers fully extended. Gesture control does not work with thick gloves or mittens, and the person doing the gestures must be fully visible in the frame, without any obstructions. When using the Return to Palm function, maintain a horizontal distance of 2-5 m between the drone and your hand and a vertical distance not exceeding 2 m. If the function doesn't respond up close, reposition the drone using gesture control or move around to avoid blind spots in the field of view, then try again. To recall the drone by raising one hand, keep the drone within 10 m horizontally from your shoulder, make sure your hand is completely straight and do not raise both hands at the same time, as this will prevent the drone from returning.
3. Requires connection of DJI Neo 2 to phone via Wi-Fi. Virtual sticks in the app interface are only used to fine-tune the drone's position during recording or to control its return. They do not provide the same control experience as a traditional remote controller. For professional flight control, you can use a standard controller DJI. To ensure safe flight when controlled by the mobile app, the height of the drone is limited to 60m.
4. Supports English and Mandarin only. Requires connection of DJI Neo 2 to phone via Wi-Fi.
5. Requires digital transmitter-receiver DJI Neo 2 Digital Transceiver with corresponding controller and goggles. They can be purchased in specific sets or as separate products.
What smart recording modes DJI Neo 2 offers?
DJI Neo 2 offers a wide range of smart recording modes.
For palm takeoff and landing and app control, there are modes such as Follow, Cycling Follow, SelfieShot, Dolly Zoom, MasterShots, Dronie, Circle, Rocket, Spotlight, Helix and Boomerang.
If you control the drone with a standard control camera, DJI Neo 2 supports multiple QuickShots modes.
*After activating DJI Neo 2 and updating it to the latest firmware version, the drone has Follow, SelfieShot, Dronie, Circle and Rocket modes enabled by default. Other features can be added and arranged as desired in Custom mode via the DJI Fly app.
What precautions should be taken when using gesture control on DJI Neo 2?
Observe the following conditions and precautions when using gesture control: make sure your surroundings are safe and free of moving people, animals and vehicles. Do not use gesture control where there are small or thin objects (e.g., branches, electric wires), transparent objects (e.g., glass or water), or solid-colored surfaces (e.g., white walls). This function should only be used in appropriate lighting conditions - gesture control does not work at light levels below 5 lux or above 100,000 lux. Gesture control is only supported in Spotlight or Follow modes and is not available when using a remote controller or motion controller. When using this function, keep the drone at a distance of about 2-5 m from the operator and keep your fingers fully extended. Gesture control does not work with thick gloves or mittens, and the person doing the gestures must be fully visible in the frame, without any obstructions. When using the Return to Palm function, maintain a horizontal distance of 2-5 m between the drone and your hand and a vertical distance not exceeding 2 m. If the function doesn't respond up close, reposition the drone using gesture control or move around to avoid blind spots in the field of view, then try again. To recall the drone by raising one hand, keep the drone within 10 m horizontally from your shoulder, make sure your hand is completely straight and do not raise both hands at the same time, as this will prevent the drone from returning.
What precautions should be taken when using the SelfieShot feature on DJI Neo 2?
1. Supported number of subjects: when SelfieShot mode is enabled, the camera can automatically place up to 30 people in the frame. If there are more people in the shot, the framing accuracy may decrease.
2. Spacing between objects: people standing next to each other should be no more than a body width apart. People standing further away may not be included in the frame.
3. Flight limitations: if the flight path is blocked, the Neo 2 may not reach the planned frame and will take the shot from the nearest possible position. For example, in small, enclosed spaces, the available height and distance needed for further shots may be limited.
4. Movement of the object: once takeoff begins, the flight path is constant. In order to maintain proper framing and central composition, the person should stay about 1 m away from the original position.
What control instruments are compatible with DJI Neo 2?
DJI RC 2, DJI RC-N3 Remote Controller, DJI RC-N2 Remote Controller, DJI RC Motion 3 and DJI FPV Remote Controller 3.
*When using DJI RC Motion 3 or DJI FPV Remote Controller 3, only DJI Goggles 3 and DJI Goggles N3 are supported.
What goggles are compatible with DJI Neo 2?
DJI Goggles 3 and DJI Goggles N3.
*When using DJI RC Motion 3 or DJI FPV Remote Controller 3, only DJI Goggles 3 and DJI Goggles N3 are supported.
How intuitive are the hand controls on DJI Neo 2?
Control from the palm of your hand is extremely easy. Even people without any experience with drones can quickly master the basics.
DJI The Neo 2 can take off from your hand and land on it, and intelligently record video, identifying the object with its algorithms - all without the need for a control apparatus or other additional devices.*
*Currently, only following people is supported. Tracking of other objects is not possible.
Can DJI Neo 2 reliably follow the user with smart tracking?
Once the DJI Neo 2 recognizes the user using vision algorithms, it will follow the user's movement and maintain a constant speed, creating smooth, intelligently adjusted shots.
*The maximum tracking speed is 12 m/s.
Does DJI Neo 2 support Manual control mode?
Manual mode is not currently supported. Follow official information on its possible future availability.
Does DJI Neo 2 support obstacle detection?
Yes. Thanks to the new omni-directional obstacle detection function*, the Neo 2 can avoid obstacles while tracking objects from the front or sides, so even novice users can operate the drone with ease, stability, and confidence.
*The omni-directional obstacle detection system supports flight safety only under certain conditions and does not replace your own judgement and control. When flying, always pay attention to your surroundings and the warnings on the DJI Fly app, and be responsible for maintaining control of the drone at all times. The optimum positioning height range of the vision system is 0.5 to 10 m when using the system in case of unavailability of GNSS signal. Vision positioning performance may deteriorate when flying outside this range. Fly carefully. The vision system may not work properly when the drone flies over water, which may prevent it from actively avoiding the water surface during landing. Operators should maintain control of the drone at all times, make operational decisions based on an assessment of the environment, and avoid relying solely on the vision system. The vision system is unable to detect certain objects or surfaces, including: large skeletal structures with cables (e.g., tower cranes, high-voltage poles, high-voltage lines, suspension bridges); textureless or sparsely textured surfaces; surfaces with repeated identical patterns or textures (e.g. small tiles of the same color); single-color surfaces (e.g., pure black, pure white, pure red, pure green); highly reflective or mirrored surfaces (e.g., ice, traffic signs); water or transparent surfaces; surfaces of moving objects (e.g. over a moving crowd, over swaying bushes or grass); moving obstacles (e.g., walking people, moving vehicles); scenes with rapid changes in illumination; extremely dark surfaces (e.g., less than 1 lux) or extremely bright surfaces (e.g. above 100,000 lux); materials with strong infrared absorption or reflection properties (e.g., mirrors, glass, traffic signs, asphalt); small obstacles (e.g., fences, branches, power lines); and thin poles or small vertical objects (e.g., electric poles, streetlights). Do not obstruct or interfere in any way with the operation of the video system. Make sure all lenses are clean, free of dirt and scratches. After prolonged storage, the drone may require calibration of the vision system cameras - a relevant message will appear in the DJI Fly app, and the process will run automatically. Don't fly in rain, fog or visibility below 100m. Before launch, check the condition of the glass surfaces of the sensors - remove protective film, stickers or other obstructions. If water droplets, fingerprints or smudges are present, clean the glass with a soft, dust-free cloth. Do not use alcohol or other organic solvents. If the glass is loose, cracked, scratched or worn, contact an authorized service center. For details, please refer to the user manual.
What is the performance of the camera DJI Neo 2?
DJI The Neo 2 offers 4K* Ultra HD quality to meet everyday video recording and sharing needs.
For video recording, DJI Neo 2 provides 4K/60FPS and 4K/100FPS** resolutions, making it ideal for creating content for social media.
DJI The Neo 2 also allows you to take 12 MP photos. What's more, if you use the app control, it automatically makes sure everyone fits in the group photo, eliminating the need to look for the person who takes the picture.
*The maximum resolution in vertical recording mode is 2.7K.
**Slow motion 4K/100 fps video recording is only supported when using a remote controller or motion controller.
What image stabilization technologies does DJI Neo 2 support?
DJI Neo 2 supports RockSteady technology and disabling stabilization*.
*Stabilization switch (On/Off) is only available when paired with goggles. With stabilization disabled, the recorded footage can be stabilized in post-production using Gyroflow software.
Does DJI Neo 2 support Gyroflow offline stabilization?
Yes. Stabilization switch (On/Off) is only available when paired with goggles. With stabilization disabled, the recorded footage can be stabilized in post-production using Gyroflow software.
How to transfer files from DJI Neo 2 to your phone or computer?
QuickTransfer:
DJI Neo 2 supports connecting to your phone via Wi-Fi and browsing and transferring files using the DJI Fly app. In this case, the maximum download speed is 80 MB/sec.*
For optimum transmission performance, keep the drone and phone within 2 meters and with no obstructions between them.
Transferring files to a computer:
Connect DJI Neo 2 to your computer with a data transfer cable to view and transfer your content. You don't have to turn on the drone to use this capability.
*Measured in a laboratory environment, with low levels of interference, in countries/regions where 2.4 GHz and 5.8 GHz frequencies are possible. Download speeds may vary depending on actual conditions.
What features are available when you connect DJI Neo 2 with DJI Fly app?
Once you connect DJI Neo 2 with the DJI Fly app, you can check the drone's live view, adjust recording parameters and quickly upload footage to your phone.
When operating the Neo 2 in the DJI Fly app or using the RC-N3/RC-N2 controller, you can use the microphone on your phone or DJI Mic 2 to record audio. DJI Neo 2 also supports voice control when using the DJI Fly app.
After importing footage from DJI Neo 2 into the app, you can add Glamour Effects to it or quickly edit the video.
What languages does DJI Neo 2 support during voice control?
English and Mandarin.
The language used depends on the system language of the connected phone (English or Chinese).
What are the charging capabilities of DJI Neo 2? How long does it take to charge it to full?
There are two methods of charging DJI Neo batteries: using the hub or directly from the drone.
1. When using the bi-directional charging hub (maximum power 65 watts), it takes about 68 minutes to charge three batteries simultaneously from 0% to 100%
2. Direct charging of the battery placed in the drone (maximum power of 15 watts) takes about 70 minutes (from 0% to 100%).
*The number of batteries that can be charged simultaneously depends on the power of the charger used. Using a charger with more than 45 watts of power allows you to charge three batteries. Using a 30 watt to 45 watt charger, only two batteries can be charged at once. Using a charger with less than 30 watts of power will sequentially charge the batteries - from the one with the highest charge to the one with the lowest charge. Check the charging protocols supported by the charger.
Charging time was measured in a test environment at 77°F (25°C). Actual charging time may increase due to higher ambient temperature or differences in line voltage between regions.
What features are offered by the bidirectional charging hub for DJI Neo 2?
- Charging: hub supports fast PD charging via USB and can charge three batteries simultaneously.
- Storage: the hub allows you to store three batteries at the same time for easy transport and use.
- Powerbank: if there is at least one battery in the hub, you can use it as a powerbank and charge your phone, tablet or other devices via the USB-C port.
What chargers DJI are recommended for charging DJI Neo 2?
When charging with the two-way hub, it is recommended to use the DJI 65W Portable Charger.
If you are charging the battery placed in the drone, you can use DJI 65W Portable Charger or DJI 30W USB-C Charger.
When to install and use a digital transmitter-receiver for DJI Neo 2, and when it is better to avoid it?
When flying a drone with a control camera or goggles, install a digital transmitter-receiver DJI Neo 2 Digital Transceiver for stable, low-latency video transmission.
When using palm control only, remove DJI Neo 2 Digital Transceiver to reduce the drone's weight and increase flight time.
*For detailed instructions on how to install, remove and use DJI Neo 2 Digital Transceiver, please refer to the user manual.
What is the video transmission range of DJI Neo 2?
Maximum range of video transmission over Wi-Fi: 500 m*
Maximum video transmission range O4: 10 km**
*The measurement was made in an open area without interference. Actual video transmission range may vary depending on environmental conditions and mobile device performance. Be guided by actual user experience.
**A video transmission range of up to 10 km can only be achieved in FCC-compliant mode. The measurement was performed in an open, undisturbed environment using a remote controller or goggles, showing the maximum range of one-way communication under test conditions for each standard. Actual in-flight video transmission range is limited by the maximum flight distance of the drone. Always pay attention to the RTH messages displayed on the live preview during flight.
