DJI Care Refresh RS 4 PRO (2-Year Plan)

DJI Care Refresh RS 4 Pro (2 Years) – Service Protection

DJI Care Refresh is a 2-year service protection plan for your DJI RS 4 Pro gimbal, designed to give you extra peace of mind while filming, creating, and testing new shots. For a small additional fee, the plan includes up to 4 replacement units within 2 years, including damage caused by accidents such as impacts or water contact. If something goes wrong, your damaged device can be replaced with a new or like-new product.

DJI Care Refresh can be activated only once, within 30 days of the device’s activation (first launch). For cameras, gimbals, and stabilizers, this 30-day activation window cannot be extended.

Why choose DJI Care Refresh for DJI RS 4 Pro?

• 2 years of protection for your DJI RS 4 Pro.
• Up to 4 replacements during the coverage period.
• Covers accidental damage, including impacts and water damage.
• Replacement with a new or equivalent-to-new product.
• Priority shipping after replacement approval.
• A smart choice for hobbyists and creators who want to protect their gear while shooting on the go.

Replacement Fee for DJI RS 4 Pro

For DJI RS 4 Pro series stabilizers, the fee for each of the 4 replacements under DJI Care Refresh is PLN 369.*

*If the claim is submitted directly to the manufacturer, the replacement fee may vary depending on the current exchange rate.

How to Activate DJI Care Refresh

1. Activate your code at: https://support.dji.com/care/active
2. During activation, enter your Care Refresh code, the device serial number (located directly on the product), and the details of the person activating the plan, including name and email address.
3. Once completed, DJI Care Refresh will be activated and automatically assigned to the correct region. You will receive confirmation by email — and your gear will be protected.

What Happens If an Accident Occurs?

1. The user reports the issue and sends the device to DJI’s service center in Germany, noting that the product is covered by DJI Care Refresh.
2. The user receives a repair quote and can then decide whether to proceed with a paid repair/replacement or use DJI Care Refresh.
3. After selecting the DJI Care Refresh option, the user pays the replacement fee and receives a replacement unit.
4. The replacement product is shipped to the user with priority delivery and free shipping.

What DJI Care Refresh Does Not Cover

• Lost or partially lost products.
• Stolen or abandoned products.
• Additional accessories.
• Intentional loss of the product.
• Cosmetic damage that does not affect product performance.
• Direct or indirect damage caused by force majeure.
• Failures occurring outside the DJI Care Refresh coverage period.
• Additional fees related to model upgrades or performance improvements.
• Damage resulting from modifications not compliant with the user manual, or from using incompatible batteries or chargers.
• Damage caused by unauthorized accessories, batteries, or software.

Important:

If you purchased your equipment from us and want to use your DJI Care Refresh plan, we are here to help. We will handle your claim for the cost of the DJI replacement only.

If your equipment was not purchased from us, an additional service handling fee applies:

PLN 150 – for a replacement under Care Refresh

You can submit your Care Refresh service request HERE