DJI Care Refresh RS 4 PRO (1 Year)

DJI Care Refresh RS 4 Pro (1 Year) – Service Protection for Your Gimbal

Protect your DJI RS 4 Pro with DJI Care Refresh — a convenient 1-year service plan designed for creators who want extra peace of mind while filming. For a small additional fee, the plan includes 2 replacement units within 12 months, even in the event of accidental damage caused by impact or water contact. If something goes wrong, your damaged device can be replaced with a new or like-new equivalent product.

DJI Care Refresh can be activated once, within up to 30 days from the first activation of the device. For cameras, gimbals, and stabilizers, this 30-day period cannot be extended.

Why Choose DJI Care Refresh for DJI RS 4 Pro?

• 1-year protection plan for DJI RS 4 Pro
• 2 replacement options for accidental damage
• Covers incidents such as drops, impacts, and water damage
• Replacement device will be new or equivalent to new
• Priority replacement service
• Free shipping for the replacement product
• Easy online activation with your code and device serial number

DJI RS 4 Pro Replacement Fee

For DJI RS 4 Pro series stabilizers, the cost of the first and second replacement under DJI Care Refresh is PLN 369 each.*

*If the claim is submitted directly to the manufacturer, the replacement fee may change depending on the current exchange rate.

How to Activate DJI Care Refresh

Activating your protection plan is quick and simple:

• Activate your code at: https://support.dji.com/care/active
• Enter your Care Refresh code
• Provide the serial number of your device (located directly on the product)
• Fill in the details of the person activating the package: full name and email address
• After activation, DJI Care Refresh will be automatically assigned to the correct region
• You will receive an activation confirmation by email

Once completed, your equipment is ready for action with added protection.

What Happens If an Accident Occurs?

• Report the issue and send the equipment to DJI’s service center in Germany, noting that you have DJI Care Refresh
• You will receive a repair quote and can decide whether to proceed with a paid repair/replacement or use your DJI Care Refresh plan
• If you choose DJI Care Refresh, simply pay the applicable replacement fee
• You will then receive a replacement unit
• The replacement product is shipped with priority delivery and free shipping

What Is Not Covered by DJI Care Refresh?

• Lost or partially lost products
• Stolen or abandoned products
• Additional accessories
• Intentional loss of the product
• Cosmetic damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Damage occurring outside the DJI Care Refresh validity period
• Additional costs related to model upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual, or by using incompatible batteries or chargers
• Damage resulting from unauthorized accessories, batteries, or software

Important:

If you purchased your equipment from us and want to use your Care plan, we are here to help. We will handle your claim for the replacement fee charged by DJI only.

If the equipment was not purchased from us, an additional service handling fee applies:

• PLN 150 – for CARE Refresh replacement claim handling

You can submit your CARE Refresh service request here.