DJI Care Refresh RS 4 (2-Year)

DJI Care Refresh RS 4 (2 Years) - Service Protection Plan

Protect your DJI RS 4 with the 2-year DJI Care Refresh plan and enjoy extra peace of mind while filming, creating, and testing new shots. For a small additional fee, the plan gives you up to four replacements within 2 years if your device is damaged, including accidents caused by impact or water contact. The damaged unit will be replaced with a new product or one equivalent to new. DJI Care Refresh can be activated once, within up to 30 days from the activation date (first launch) of the device. For cameras, gimbals, and stabilizers, this 30-day activation window cannot be extended.

• 2-year protection plan for DJI RS 4
• Up to 4 replacements for accidental damage
• Covers damage caused by impacts and water contact
• Replacement device is new or equivalent to new
• One-time activation available within 30 days of first device activation

Replacement Cost for DJI RS 4

For DJI RS 4 series stabilizers, the fee for each of the four replacements under DJI Care Refresh is PLN 225.
*If the claim is submitted directly to the manufacturer, the replacement fee may change depending on the current exchange rate.

How to Activate DJI Care Refresh

Activating your protection plan is quick and easy:

• Activate the code at: https://support.dji.com/care/active
• During activation, enter the Care Refresh code, your device serial number, and the details of the person activating the package
• After activation, DJI Care Refresh will be automatically assigned to the correct region
• You will receive an email confirmation once the plan is successfully activated

That’s it — your gear is protected and ready for action.

What Happens If an Accident Occurs?

• Report the issue and send your device to DJI’s service center in Germany with information that you have DJI Care Refresh
• You will receive a repair quote and can then decide whether to use a paid repair/replacement or DJI Care Refresh
• If you choose DJI Care Refresh, you pay the replacement fee and receive another unit
• The replacement product is shipped to you with priority delivery and free shipping

What DJI Care Refresh Does Not Cover

• Lost or partially lost products
• Stolen or abandoned products
• Additional accessories
• Intentional loss of the product
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Damage occurring outside the validity period of DJI Care Refresh
• Additional charges related to model upgrades or performance improvements
• Damage resulting from modifications not compliant with the user manual, or from using incompatible batteries or chargers
• Damage resulting from unauthorized accessories, batteries, or software

Please note:

If you purchased your equipment from us and want to use your DJI Care Refresh plan, we are here to help. We will handle your claim for the replacement cost charged by DJI only.

If you did not purchase your equipment from us, an additional service handling fee applies:

• PLN 150 - for replacement handling under Care Refresh

You can submit your Care Refresh service request here.