DJI Care Refresh RS 4 (1 Year)

DJI Care Refresh RS 4 (1-Year Plan) – Reliable Protection for Your Gimbal

Keep creating with confidence. DJI Care Refresh is a service protection plan for DJI products that gives you extra peace of mind during everyday use. For a small additional fee, the 1-year plan includes up to 2 replacement units for accidental damage, including incidents caused by impact or water contact. The damaged device is replaced with a new or equivalent-to-new product.

DJI Care Refresh can be activated once, within up to 30 days of the device’s activation (first startup). For cameras, gimbals, and stabilizers, this 30-day activation window cannot be extended.

• Designed for DJI RS 4 series gimbals
• 1-year protection plan
• 2 replacements available during the coverage period
• Covers accidental damage, including drops and water damage
• Replacement unit is new or equivalent to new
• Quick and convenient activation with your code and device serial number

Replacement Cost for DJI RS 4

For DJI RS 4 series stabilizers, the cost of the first and second replacement under DJI Care Refresh is PLN 225 each.*

*If the claim is submitted directly to the manufacturer, the replacement fee may vary depending on the current exchange rate.

How to Activate DJI Care Refresh

Activating your plan is simple:

• Go to the DJI Care activation page and redeem your code.
• Enter your Care Refresh code, the serial number of your device, and the contact details of the person activating the plan.
• Once completed, DJI Care Refresh will be activated and automatically assigned to the correct region.
• You will receive an activation confirmation by email.

That’s it – your gear is protected and ready for your next shoot.

What Happens If an Accident Occurs?

• You report the issue and send the device to DJI’s service center in Germany, noting that you have DJI Care Refresh.
• You receive a repair quote and decide whether to proceed with a paid repair/replacement or use your DJI Care Refresh coverage.
• If you choose DJI Care Refresh, you pay the replacement service fee and receive a replacement unit.
• The replacement product is shipped to you with priority handling and free delivery.

What DJI Care Refresh Does Not Cover

• Lost or partially lost products
• Stolen or abandoned products
• Additional accessories
• Intentional loss of the product
• Cosmetic damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Issues occurring outside the DJI Care Refresh validity period
• Additional fees related to upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual or by using incompatible batteries and chargers
• Damage caused by unauthorized accessories, batteries, or software

Important:

If you purchased your equipment from us and want to use your Care plan, we’re here to help. We will handle your claim for the standard DJI replacement fee only.

If the covered equipment was not purchased from us, an additional service handling fee applies:

• PLN 150 – for replacement processing under CARE Refresh

You can submit your CARE Refresh service request here.