DJI Care Refresh Osmo Mobile 7P (2-Year) - INSURANCE

DJI Care Refresh Service Protection

DJI Care Refresh offers service protection for DJI products, providing four replacements for damaged equipment within one year for a small additional fee. It covers damages from impacts or water exposure. The damaged equipment will be replaced with a new or equivalent product. DJI Care Refresh can be activated once within 30 days of device activation (first use). For cameras, gimbals, and stabilizers, the 30-day period cannot be extended.

DJI Osmo Mobile 7P

For DJI Osmo Mobile 7P series stabilizers, the cost for the first and second replacement under DJI Care Refresh is 55 PLN.*

*If requested directly from the manufacturer, the replacement fee may vary based on the current exchange rate.

How to Activate DJI Care Refresh

1. Activate the code at: https://support.dji.com/care/active.
2. During activation, provide the Care Refresh code, the device's serial number (located directly on the product), and the activator's details (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive activation confirmation via email. Your equipment is now protected!

When an Accident Happens

1. The user reports the malfunction and sends the equipment to the DJI service center in Germany, indicating possession of DJI Care Refresh.

2. The user receives a repair quote and decides whether to proceed with paid repair/replacement or use DJI Care Refresh.

3. Upon selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.

4. The replaced product is prioritized and delivered to the user with free shipping.

DJI Care Refresh Does Not Cover

1) Lost or partially lost products.
2) Stolen or abandoned products.
3) Additional accessories.
4) Intentional product loss.
5) Cosmetic damage not affecting product functionality.
6) Direct or indirect damage from force majeure.
7) Malfunctions occurring outside the DJI Care Refresh validity period.
8) Additional fees for model upgrades or performance enhancements.
9) Malfunctions from unauthorized modifications or incompatible batteries and chargers.
10) Malfunctions from unauthorized accessories, batteries, or software.

NOTE:

If you purchased your equipment from us and wish to use the purchased CARE, we are at your disposal. We will handle your request for only the cost of equipment replacement at DJI.

However, if you did not purchase your equipment from us, we charge an additional fee for handling the request:

150 PLN - for replacement under CARE Refresh

You can report the CARE Refresh service HERE