DJI Care Refresh Osmo Mobile 7 (2-Year) - INSURANCE

DJI Care Refresh Service Protection

DJI Care Refresh is a service protection plan for DJI products that, for a small additional fee, offers four replacements of damaged equipment within one year, covering damage caused by incidents such as impact or water contact. The damaged equipment will then be replaced with a new or equivalent-to-new product. DJI Care Refresh can be activated once within 30 days of device activation (first use). For cameras, gimbals, and stabilizers, the 30-day period cannot be extended.

DJI Osmo Mobile 7

For DJI Osmo Mobile 7 series stabilizers, the cost of the first and second replacement under DJI Care Refresh is 39 PLN.*

*If reported directly to the manufacturer, the replacement fee may vary depending on the current exchange rate.

How to Activate DJI Care Refresh

1. Activate the code at: https://support.dji.com/care/active.
2. During the activation process, enter the Care Refresh code, the device's serial number (found directly on the product), and the details of the person activating the package (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive a confirmation of the DJI Care Refresh activation via email. Your equipment is now safe!

When an Accident Happens

1. The user reports the fault and sends the equipment to the DJI service center in Germany with a note that they have DJI Care Refresh.

2. The user receives a repair estimate and decides whether to proceed with the repair/replacement for a fee or through DJI Care Refresh.

3. After choosing the DJI Care Refresh option, the user pays the replacement fee and receives another unit.

4. The replaced product is delivered to the user with priority and free shipping.

DJI Care Refresh Does Not Cover

1) Lost or partially lost products.
2) Stolen or abandoned products.
3) Additional accessories.
4) Intentional loss of the product.
5) Cosmetic damage that does not affect product performance.
6) Direct or indirect damage caused by force majeure.
7) Faults occurring outside the validity period of DJI Care Refresh.
8) Additional fees related to model upgrades or performance improvements.
9) Faults resulting from modifications not in accordance with the user manual or from using incompatible batteries and chargers.
10) Faults resulting from using unauthorized accessories, batteries, or software.

NOTICE:

If you purchased your equipment from us and want to use the purchased CARE, we are at your disposal. We will handle your request for the cost of equipment replacement at DJI only.

However, if you did not purchase your equipment from us, we charge an additional fee for handling the request:

150 PLN - for replacement under CARE Refresh

You can report the CARE Refresh service HERE