DJI Care Refresh Avata 2 (2 Years)

DJI Care Refresh Avata 2 (2 Years) – Reliable Protection for Your Drone

Fly with more confidence and less stress. DJI Care Refresh is a service plan for your DJI Avata 2 that gives you extra protection in case of accidental damage. For a small additional fee, the plan includes up to four replacements within 2 years, including damage caused by collisions, crashes, or water contact. In the event of an accident, your damaged device can be replaced with a new unit or one equivalent to new.

The service plan can be activated once, within 48 hours of activating (first starting) the drone, or later by submitting a verification video to DJI.

Dedicated to DJI Avata 2

This plan is designed specifically for drones from the DJI Avata 2 series. The fee for each of the four replacements under DJI Care Refresh is PLN 249. The Flyaway service fee is PLN 999.*

*If the claim is handled directly with the manufacturer, the replacement cost may vary depending on the current exchange rate.

• Coverage period: 2 years
• Compatibility: DJI Avata 2
• Up to 4 replacements during the coverage period
• Protection against accidental damage
• Option to use Flyaway service

How to Activate DJI Care Refresh

Activating your plan is quick and easy:

• Activate your code at: https://support.dji.com/care/active
• During activation, enter the Care Refresh code, the device serial number, and the details of the person activating the plan, including full name and email address.
• Once completed, the service plan will be activated and automatically assigned to the correct region.
• You will receive your activation confirmation by email.

It is also possible to assign DJI Care Refresh to the product after 48 hours from activation. To do this, you need to send a verification video showing the condition of the device to the manufacturer. Detailed instructions and a sample video are available here: https://repair.dji.com/en/djicare/customerupload.

What to Do If an Accident Happens

If something goes wrong, the process is simple. Just report the issue and send the damaged equipment to an authorized DJI service center, making sure to mention that you have DJI Care Refresh. After receiving the repair estimate, you can decide whether to proceed with a paid repair or choose a replacement under the service plan. If you select the replacement option, simply pay the applicable replacement fee. The replacement product will be processed with priority, and if you are in the same region where DJI Care Refresh was purchased, shipping costs may be covered by the manufacturer.

• Report the fault and send the drone for service.
• Receive a repair quote from DJI.
• Choose between paid repair or replacement through DJI Care Refresh.
• Pay the replacement fee and receive a replacement unit or replacement parts.
• Your replacement product is shipped with priority service.

What DJI Care Refresh Covers

With DJI Care Refresh, your drone is protected against many common accidents that can happen during everyday flying. This includes incidents caused by pilot error as well as unexpected situations during operation.

• User error
• Signal interference
• Collision
• Water damage or submersion (the drone wreckage must be delivered to the manufacturer’s service center)
• Crash or fall

What DJI Care Refresh Does Not Cover

• Lost or partially lost drone, gimbal, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the drone
• Cosmetic damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Failures occurring after the DJI Care Refresh coverage period has expired
• Additional costs related to upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual, or by using incompatible batteries or chargers
• Damage caused by unauthorized accessories, batteries, or software

Important Information

If you purchased your equipment from us and want to use your DJI Care Refresh plan, we are here to help. We will handle your claim with only the standard DJI replacement fee.

If the equipment was not purchased from us, an additional service handling fee applies:

• PLN 200 – for replacement under Care Refresh
• PLN 450 – for Flyaway service

You can submit your CARE Refresh or Flyaway service request here.