DJI Care Refresh Osmo 360 (2-Year Plan) - Insurance

DJI Care Refresh for DJI Osmo 360 (2-Year Plan) – Electronic Code

Keep your DJI Osmo 360 protected for longer with DJI Care Refresh — a service plan that lets you replace a damaged device for an additional fee, even if the damage was caused by user error. The plan can be activated at any time. If more than 30 days have passed since device activation, you’ll need to submit a verification video to DJI. With extensions included, the total coverage period can reach up to 3 years, giving you access to as many as 6 replacements.

Why it’s worth it:

• Protection against accidental damage, including user-caused damage
• Fast and convenient replacement process
• Priority replacement service
• Free shipping from the manufacturer within the same region
• Option to extend coverage up to 3 years

DJI Osmo 360 Replacement Fees

For the DJI Osmo 360, the first replacement under DJI Care Refresh costs PLN 169. Each additional replacement costs PLN 179. The 1-year plan includes 2 replacements, while the 2-year plan includes 4 replacements.*

*If the claim is submitted directly through the manufacturer, the replacement fee may vary depending on the current exchange rate.

Extra Warranty Benefits

DJI Care Refresh also comes with additional perks. If you own one of the following devices: DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, or DJI Action 2 — and you do not use any replacement during the service period — your warranty will be extended by an additional year as a reward.

How to Activate DJI Care Refresh

• Go to the DJI activation page.
• Enter your Care Refresh code, the serial number of your device, and your personal details such as name and email address.
• Once activated, the service will be automatically assigned to the correct region.
• You will receive activation confirmation by email.

Had an Accident? Here’s What to Do

If your equipment gets damaged, the process is simple and hassle-free:

• Report the issue and send your damaged device to DJI’s authorized service center, making sure to note that you have DJI Care Refresh.
• Once you receive the repair quote, decide whether you want to proceed with the repair or choose a replacement under DJI Care Refresh.
• If you choose replacement, pay the applicable fee.
• Your replacement unit or replacement parts — such as a gimbal, camera, or propellers — will be sent with priority shipping.
• If you are in the same region where the service plan was purchased, shipping costs are covered by the manufacturer.

What Is Not Covered by DJI Care Refresh?

• Lost or partially lost equipment
• Stolen or abandoned products
• Additional accessories
• Intentional product loss
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Issues occurring outside the DJI Care Refresh coverage period
• Extra costs related to model upgrades or performance improvements
• Damage resulting from modifications not compliant with the user manual
• Damage caused by incompatible batteries, chargers, accessories, or unauthorized software

Coverage Extension Option

You can extend your DJI Care Refresh coverage for up to 3 years in total by purchasing an additional 1-year plan.

Extension rules:

• If you purchased the 1-year DJI Care Refresh plan, you can extend coverage twice by buying two additional 1-year plans.
• If you purchased the 2-year DJI Care Refresh plan, you can extend coverage once by buying one additional 1-year plan.
• It is not possible to extend protection by purchasing another 2-year plan.

To extend your coverage, the following conditions must be met:

• You must have purchased DJI Care Refresh in one of the eligible variants: 1-year plan, 2-year plan, 1-year plan with DJI Care Refresh+, or a renewed 1-year extension plan.
• Your current DJI Care Refresh plan must still be valid, or have expired no more than 15 days ago.