DJI Care Refresh DJI Neo 2 (1 year) - electronic code

DJI Care Refresh for DJI Neo 2 (1-Year Plan) – Service Protection

Keep flying with greater peace of mind thanks to DJI Care Refresh for DJI Neo 2. This 1-year protection plan is designed for hobby drone pilots who want extra security in case of unexpected accidents. For a small additional fee, you get access to replacement service for damage caused during everyday use – including collisions, falls, and even water damage. If something goes wrong, your damaged drone can be replaced with a new unit or one equivalent to new.

This service package can be activated once within 48 hours of the drone’s first activation. If that time has already passed, you can still apply for coverage by submitting a verification video to DJI. During the validity period of the service, the product also remains covered by the manufacturer’s official warranty.

DJI Neo 2 Replacement Cost

For the DJI Neo 2, each replacement under DJI Care Refresh costs 199 PLN. The Flyaway Coverage service fee is 449 PLN.*

*If the claim is handled directly with the manufacturer, the replacement fee may vary depending on the current exchange rate.

Flyaway Coverage

DJI Care Flyaway is an additional benefit included in the DJI Care Refresh service plan. It allows you to receive a brand-new drone if your previous one flies away unexpectedly and cannot be recovered. In the event of accidental loss, simply pay the appropriate service fee to receive a replacement product.

Flyaway Coverage is available to users who have purchased DJI Care Refresh for eligible drone models – including customers who bought the protection plan before this feature was introduced.

• DJI Care Refresh (1-year plan) includes 2 replacements and 1 Flyaway Coverage claim.
• DJI Care Refresh (2-year plan) includes 4 replacements and 2 Flyaway Coverage claims.

How to Activate Flyaway Coverage

To use Flyaway Coverage, you must link your DJI account and remote controller with the drone in the DJI Fly app. If you do not complete this step before the drone goes missing, you will not be eligible for the replacement service.

How to Activate DJI Care Refresh

• Activate your code at: https://support.dji.com/care/active
• During activation, enter the Care Refresh code, the device serial number (found directly on the product), and the details of the person activating the package, including name and email address.
• Once activated, the service package will be automatically assigned to the correct region. You will receive a confirmation email from DJI, and your drone will be protected.

It is also possible to assign DJI Care Refresh to your product after 48 hours from activation. To do so, you need to submit a verification video showing the condition of the device to DJI. Detailed instructions and a sample video are available here: https://repair.dji.com/en/djicare/customerupload.

What Happens If an Accident Occurs?

The process is simple and convenient. Just report the issue and send the damaged equipment to an authorized DJI service center, making sure to mention that you have DJI Care Refresh. After receiving the repair quotation, you can decide whether to proceed with a paid repair or choose a replacement under the service plan. If you choose replacement, simply pay the applicable fee and your replacement unit will be processed with priority. If you are located in the same region where DJI Care Refresh was purchased, shipping is covered by the manufacturer.

• Report the issue and send the drone to DJI’s service center, noting that you have DJI Care Refresh.
• Receive a repair quote and decide whether to choose paid repair or service replacement.
• Pay the replacement fee to receive another unit or replacement parts such as a gimbal, camera, or propellers.
• The replacement product is shipped to you with priority service and free delivery.

What DJI Care Refresh Covers

By choosing DJI Care Refresh, you protect your drone against many common accidents that can happen during recreational use. Coverage includes damage caused by operator error as well as incidents resulting from signal interference.

• User error
• Signal interference
• Collision damage
• Water damage or submersion (the drone wreckage must be delivered to the manufacturer’s service center)
• Falls and crash damage

What DJI Care Refresh Does Not Cover

• Lost or partially lost drones, gimbals, or accessories
• Theft or abandoned products
• Damage caused by flying in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the drone
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Failures occurring outside the DJI Care Refresh validity period
• Additional costs related to model upgrades or performance improvements
• Damage resulting from modifications not compliant with the user manual, or from using incompatible batteries or chargers
• Damage caused by unauthorized accessories, batteries, or software