DJI Care Refresh Air 3S (2-Year) - Electronic Code

DJI Care Refresh Air 3S (2-Year Plan) – Electronic Code

Protect your DJI Air 3S with extra peace of mind. DJI Care Refresh is a service plan designed for hobby drone pilots who want to fly with more confidence. For a small additional service fee, the 2-year plan gives you up to 4 replacement units within 2 years for accidental damage, including collisions and water damage. If something goes wrong, your damaged device can be replaced with a new or equivalent-to-new product.

Why choose DJI Care Refresh for DJI Air 3S?

• 2-year protection plan for DJI Air 3S
• Up to 4 replacements for accidental damage
• Covers incidents such as collisions, crashes, falls, and water damage
• Replacement device will be new or equivalent to new
• Includes access to Flyaway Coverage
• Official manufacturer warranty remains valid during the coverage period
• Quick and convenient electronic code activation

Replacement and Flyaway service fees

For the DJI Air 3S, each replacement under DJI Care Refresh costs 629 PLN. The Flyaway Coverage service fee is 2749 PLN.*

*If the claim is submitted directly to the manufacturer, the replacement fee may change depending on the current exchange rate.

Flyaway Coverage

DJI Care Flyaway is an additional benefit included with DJI Care Refresh. It allows you to receive a completely new drone if your previous one flies away unexpectedly and cannot be recovered. If your drone is unintentionally lost, simply pay the appropriate service fee to receive a replacement product.

This option is available to users with active DJI Care Refresh coverage for selected drone models, including customers who purchased the plan before Flyaway Coverage was introduced.

• DJI Care Refresh (1-year plan): 2 replacements and 1 Flyaway claim
• DJI Care Refresh (2-year plan): 4 replacements and 2 Flyaway claims

How to activate Flyaway Coverage

To use Flyaway Coverage, you must link your DJI account and remote controller with the drone in the DJI Fly app. If this is not done before the drone goes missing, the Flyaway replacement service cannot be used.

How to activate DJI Care Refresh

1. Activate your code at: https://support.dji.com/care/active
2. During activation, enter the Care Refresh code, your device’s serial number, and the contact details of the person activating the plan.
3. Once completed, the service package will be activated and automatically assigned to the correct region. You will receive activation confirmation by email.

You can also assign DJI Care Refresh to your product after 48 hours from activation by submitting a verification video showing the condition of the device to DJI. More details and a sample verification video are available here: https://repair.dji.com/en/djicare/customerupload.

When an accident happens

If your drone is damaged, the process is simple and straightforward:

1. Report the issue and send your damaged drone to the DJI service center, noting that you have DJI Care Refresh.
2. After receiving the repair quote, decide whether you want a paid repair or prefer a replacement through DJI Care Refresh.
3. If you choose DJI Care Refresh, pay the replacement service fee and receive a replacement unit or equivalent replacement parts.
4. Your replacement product is shipped with priority service, and if you are in the same region where the plan was purchased, shipping is covered by the manufacturer.

What DJI Care Refresh covers

With DJI Care Refresh, your DJI Air 3S is protected against many common accidents that can happen during everyday flying. Coverage also includes incidents caused by operator error.

• User error
• Signal interference
• Collision damage
• Water damage or submersion (the drone wreckage must be delivered to the manufacturer’s service center)
• Falls and crash damage

What DJI Care Refresh does not cover

• Lost or partially lost drone, gimbal, or accessories
• Theft or abandoned products
• Damage caused by flying in unsuitable weather conditions
• Transmitter and additional accessories
• Intentional loss of the drone
• Cosmetic damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Failures occurring after the DJI Care Refresh coverage period has ended
• Additional costs related to upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual
• Damage caused by incompatible batteries, chargers, unauthorized accessories, or unauthorized software