DJI Care Refresh Air 3S (1 Year) - Electronic Code

DJI Care Refresh Air 3S (1-Year) - Service Plan

Protect your DJI Air 3S with DJI Care Refresh — a convenient 1-year service plan created for drone hobbyists who want extra peace of mind while flying. This electronic code gives you access to up to 2 replacement units within 12 months for an additional service fee. Coverage includes common accidents such as collisions, drops, and water damage, so you can get back in the air faster with a new or like-new replacement.

Designed for DJI Air 3S

For the DJI Air 3S, each replacement under DJI Care Refresh costs 629 PLN. The Flyaway replacement service fee is 2749 PLN.*

*If the claim is submitted directly to the manufacturer, the replacement fee may change depending on the current exchange rate.

DJI Care Refresh can be activated once within 48 hours of your drone’s first activation. If more than 48 hours have passed, you can still apply for coverage by submitting a verification video to DJI. During the validity period of the plan, the official manufacturer’s warranty remains in effect.

Why choose DJI Care Refresh?

• 1-year protection plan for DJI Air 3S
• Up to 2 replacements for accidental damage
• Covers collisions, drops, and water damage
• Replacement device will be new or equivalent to new
• Official DJI support and service process
• Manufacturer’s warranty remains valid during the service period
• Includes access to Flyaway Coverage

Flyaway Coverage

DJI Care Flyaway is an additional benefit included in the DJI Care Refresh service plan. If your drone flies away unintentionally and cannot be recovered, you can receive a brand-new replacement after paying the appropriate service fee. This option is available to users with active DJI Care Refresh coverage for supported drone models.

• DJI Care Refresh (1-year plan) includes 2 replacements and 1 Flyaway Coverage claim.
• DJI Care Refresh (2-year plan) includes 4 replacements and 2 Flyaway Coverage claims.

How to activate Flyaway Coverage

To use Flyaway Coverage, you must link your DJI account and remote controller with the drone in the DJI Fly app. If this is not completed before the drone is lost, the Flyaway replacement service cannot be used.

How to activate DJI Care Refresh

1. Activate your code at: https://support.dji.com/care/active
2. During activation, enter the Care Refresh code, the device serial number, and the activation details such as your name and email address.
3. Once completed, the service plan will be activated and automatically assigned to the correct region. You will receive confirmation by email.

If your drone was activated more than 48 hours ago, you can still bind DJI Care Refresh to the product by submitting a verification video to DJI. More details and a sample video are available here: https://repair.dji.com/en/djicare/customerupload

What happens if an accident occurs?

The claim process is simple and hassle-free. Report the issue, send your damaged drone to an authorized DJI service center, and mention that you are using DJI Care Refresh. After receiving the repair quote, you can decide whether to proceed with a paid repair or choose a replacement through the service plan. If you select DJI Care Refresh, just pay the replacement fee and your replacement unit will be processed with priority shipping. If you are in the same region where the plan was purchased, shipping may be covered by the manufacturer.

1. Report the issue and send the drone to the DJI service center, noting that you have DJI Care Refresh.
2. Receive a repair quote and decide whether to choose a repair or a replacement.
3. If you choose DJI Care Refresh, pay the required replacement fee and receive a replacement unit or replacement parts.
4. Your replacement product will be delivered with priority service.

What is covered by DJI Care Refresh?

With DJI Care Refresh, your DJI Air 3S is protected against many of the most common flight accidents, including incidents caused by operator error.

• User error
• Signal interference
• Collision damage
• Water damage or submersion (the drone wreckage must be delivered to the manufacturer’s service center)
• Crash or سقوط damage

What is not covered?

• Lost or partially lost drone, gimbal, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Remote controller and additional accessories
• Intentional loss of the drone
• Cosmetic damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Damage that occurs after the DJI Care Refresh coverage period ends
• Extra costs related to upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual or by using incompatible batteries or chargers
• Damage caused by unauthorized accessories, batteries, or software