DJI Care Enterprise Basic Zenmuse V1 - electronic code

Give your equipment extra peace of mind with DJI Care Enterprise Basic Zenmuse V1. This electronic code extends your existing protection plan by an additional 12 months, so you can enjoy using your gear with less stress and more confidence. It is a great option for users who want to keep their device protected for longer and reduce the hassle in case of accidental damage.

Extra Year of Protection

DJI Care Enterprise Basic is an extension of the standard DJI Care Enterprise Basic coverage for one more year. To use this extension, you must already have an active base version of DJI Care Enterprise Basic. The service can be activated sequentially, allowing you to get up to 3 years of DJI Care Enterprise protection in total and extend the manufacturer’s warranty period to 36 months.

• Electronic code for quick and convenient activation
• Extends coverage by 12 months
• Up to 3 years of total protection when activated in sequence
• Helps minimize downtime in the event of damage
• Priority support and replacement handling

Comprehensive Coverage for Everyday Use

DJI Care Enterprise is a comprehensive 12-month service plan designed for DJI Enterprise products. It helps protect your device in situations such as collisions, water damage, signal loss, or falls. If an accident happens, you can receive a replacement device or a unit in condition free from signs of use, making it easier to get back in action quickly.

VIP Treatment and Faster Support

With DJI Care Enterprise protection, users receive priority service, which helps reduce waiting time for replacement handling to a minimum. You also gain VIP technical support privileges, so getting help is faster and more convenient whenever you need answers or assistance.

How Activation Works

After purchasing the DJI Care Enterprise package, the user visits the DJI website and activates the service by entering the serial number of the device that the protection should be assigned to.

Why Choose DJI Care Enterprise Basic?

• Longer protection for your Zenmuse V1 equipment
• Lower stress when using your device in the field
• Simple online activation with an electronic code
• Convenient replacement process in case of covered damage
• Priority customer care from DJI

Replacement Fee Tables

For the most up-to-date information about equipment replacement fees, please use the links below:

- DJI Care Enterprise Basic

- DJI Care Enterprise Plus

What Happens If an Accident Occurs?

1. The user reports the issue and sends the device to DJI’s service center in Germany, noting that they have DJI Care Enterprise.
2. The user receives a repair quote and decides whether to proceed with a paid repair/replacement or use DJI Care Enterprise coverage.
3. After choosing the DJI Care Enterprise option, the user pays the applicable service fee and receives a replacement product or replacement parts.
4. The replacement product is shipped to the user with priority handling and free delivery.

Important Exclusions

DJI Care Enterprise does not cover:

• Lost or partially lost cameras, gimbals, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the drone
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Issues occurring outside the validity period of DJI Care Enterprise
• Additional fees related to upgrades or performance improvements
• Damage caused by modifications not compliant with the user manual or by using incompatible batteries and chargers
• Damage resulting from unauthorized accessories, batteries, or software