DJI Care Refresh DJI Osmo Action 4 (1-year plan)

Service coverage with DJI Care Refresh (annual plan)

DJI Care Refresh is service protection for your device that allows up to 2 replacements damaged equipment within one year (for a small additional fee). In such a situation, the product will be replaced with a new or equivalent one. The service covers various types of damage - resulting, for example, from a collision or contact with water. It can be activated within 30 days of activation (first start-up) of the device. It is also possible extension protection for the next year ( 3 years in total ) - just buy an additional annual plan. In addition, the manufacturer's warranty remains in force during the service validity period.

DJI Osmo Action 4

For DJI Osmo Action 4 devices, the cost of each replacement under DJI Care Refresh is PLN 95 *

*If an accident is reported directly to the manufacturer, the exchange amount may change depending on the current exchange rate.

Possibility to extend the warranty

DJI Care Refresh also provides additional benefits. If you have a DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine or DJI Action 2, and during the service validity period you will not be able to exchange it even once, as part of the reward, your warranty will be extended for an additional year.

How to activate DJI Care Refresh

1. The code must be activated at: https://support. DJI.com/care/active .
2. During the activation process, provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the details of the person activating the Package (name and surname, e-mail address).
3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation by e-mail. Your equipment is now safe!

When an accident happens

1. The user reports the fault and sends the equipment to the German DJI service with a note that it has DJI Care Refresh.

2. The user receives a repair quote and, based on this, decides whether he wants to repair/replace it for a fee or through DJI Care Refresh.

3. After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.

4. The replaced product will be delivered to the user on priority basis with free shipping.

DJI Care Refresh does not cover

1) Lost or partially missing camera.
2) Stolen or abandoned product.
3) Additional accessories.
4) Intentional loss of product.
5) Damage to the housing that does not affect the operation of the product.
6) Direct or indirect damage caused by force majeure.
7) Faults occurring outside the DJI Care Refresh validity period.
8) Additional fees related to improving the model and improving its performance.
9) Defects resulting from modifications that are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and charger.
10) Defects resulting from the use of unauthorized accessories, batteries or software.

Extension of service protection

You can extend your DJI Care Refresh service coverage for up to 3 years. If you want to do this, purchase an additional annual plan.

• In the case of the DJI Care Refresh annual plan, it is possible to extend the protection 2 times by purchasing 2 subsequent annual plans: annual plan + annual plan + annual plan .

• In the case of the DJI Care Refresh 2-year plan, it is possible to extend the protection only once by purchasing one additional annual plan: 2-year plan + annual plan .

Please note: it is not possible to extend protection by purchasing another 2-year plan.

To extend protection, the following conditions must be met:

• Purchase the DJI Care Refresh service in one of the DJI variants: DJI Care Refresh Annual Plan / DJI Care Refresh 2-Year Plan / DJI Care Refresh Annual Plan and DJI Care Refresh + / DJI Care Refresh Annual Plan and an additional annual plan (renewal).

• The validity period of the purchased DJI Care Refresh service has not yet expired or has expired within 15 days.