DJI Care Refresh DJI Lito 1 (2 years) - INSURANCE

DJI Care Refresh for DJI Lito 1 (2 Years) – Protection Plan

Keep flying with extra peace of mind. DJI Care Refresh for DJI Lito 1 is a convenient protection plan created for hobby drone pilots who want added security in case of accidents. For a small additional service fee, your damaged drone can be replaced with a new unit or one equivalent to new. The plan covers common incidents such as collisions, falls, and even water damage.

Activation is available once within 48 hours of the drone’s first activation. If that window has already passed, you can still activate the plan later by submitting a verification video to DJI. During the validity period of the service, the official manufacturer’s warranty also applies.

DJI Lito 1 Replacement Fees

For DJI Lito 1, the replacement service fees under DJI Care Refresh are:

• First replacement: 169 PLN
• Second replacement: 179 PLN
• Flyaway service: 569 PLN*

*If the claim is submitted directly to the manufacturer, the replacement amount may vary depending on the current exchange rate.

Flyaway Coverage

DJI Care Flyaway is an additional benefit available within the DJI Care Refresh plan. It allows you to receive a completely new drone if your previous one flies away unexpectedly and cannot be recovered. In the event of accidental loss, simply pay the required service fee to receive a replacement product.

This option is available to users who have purchased DJI Care Refresh for supported drone models, including customers who activated the plan before Flyaway Coverage was introduced.

• DJI Care Refresh (1-year plan): 2 replacements and 1 Flyaway Coverage claim
• DJI Care Refresh (2-year plan): 4 replacements and up to 2 Flyaway Coverage claims

How to Activate Flyaway Coverage

To use Flyaway Coverage, you must link your DJI account and remote controller with the drone in the DJI Fly app. If this is not completed before the drone is lost, Flyaway replacement service cannot be used.

How to Activate DJI Care Refresh

1. Activate your code on DJI’s official activation page.
2. During activation, enter the Care Refresh code, the device serial number, and the details of the person activating the package, including name and email address.
3. Once completed, the service plan will be activated and automatically assigned to the correct region. You will receive confirmation by email.

If more than 48 hours have passed since your drone was activated, DJI Care Refresh can still be assigned to the product after you submit a verification video showing the condition of the device to the manufacturer.

What to Do If an Accident Happens

The process is simple and user-friendly. Report the issue and send the damaged equipment to DJI’s service center, making sure to note that you are using DJI Care Refresh. After receiving the repair quote, you can decide whether to proceed with a paid repair or choose a replacement under the service plan. If you choose the replacement option, you only need to pay the appropriate fee. The replacement device will be handled with priority, and if you are in the same region where DJI Care Refresh was purchased, shipping is covered by the manufacturer.

1. Report the fault and send the drone to DJI’s service center with a note that you have DJI Care Refresh.
2. Receive a repair quote and decide whether you prefer a paid repair/replacement or a claim under DJI Care Refresh.
3. If you choose DJI Care Refresh, pay the replacement fee and receive a replacement unit or applicable replacement parts.
4. The replacement product is shipped to you with priority service and free delivery.

What DJI Care Refresh Covers

With DJI Care Refresh, your drone is protected against many of the most common accident scenarios, including crashes, water damage, collisions, falls, and incidents caused by signal interference. Coverage also includes accidents caused by operator error.

• User error
• Signal interference
• Collision damage
• Water damage (the drone wreckage must be delivered to the manufacturer’s service center)
• Falls

What DJI Care Refresh Does Not Cover

• Lost or partially lost drone, gimbal, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitter and additional accessories
• Intentional loss of the drone
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Faults occurring after the DJI Care Refresh validity period expires
• Additional fees related to model upgrades or performance improvements
• Damage resulting from modifications not compliant with the user manual, or from using incompatible batteries or chargers
• Damage caused by unauthorized accessories, batteries, or software