DJI Osmo 360 frequently asked questions - FAQ
What are the key features of DJI Osmo 360?
- Camera DJI Osmo 360 is equipped with a new generation 1/1.1-inch square CMOS sensor. This shape enables a panoramic image comparable to the coverage offered by 1-inch sensors.
- High-brightness OLED touchscreen for better visibility and more convenient operation.
- Wi-Fi 6.0 and USB 3.1 provide high-speed data transfer.
- 128 GB of built-in memory (of which 105 GB is available); expandable via microSD card.
- Record 8K/30FPS panoramic videos for up to 100 minutes.*
- Record 6K/24FPS widescreen videos for up to 190 minutes.**
For more information, visit the official product website at DJI Osmo 360.
*Tests were conducted under laboratory conditions, at 25°C, with Wi-Fi, gesture control, voice control and edit assistant disabled, while recording 8K/30FPS widescreen videos with the screen off. The data was collected in a controlled environment and is for reference only. In the EU and UK, due to local regulations on operating temperature, the actual operating time may differ from the figures on the website. Be guided by your own experience.
**Tests were conducted at 25°C, while recording 6K/24FPS widescreen video, with Endurance mode on, Wi-Fi turned off, gesture control, voice control, edit assistant and screen. The data was collected in a controlled environment and is for reference only.
Fly in and see the DJI Osmo 360 camera
What are the advantages of native 8K/30FPS panoramic videos recorded with DJI Osmo 360?
DJI Osmo 360 uses a newly designed square CMOS sensor with an optimized layout that increases the number of vertical pixels from 3000 (in traditional rectangular sensors) to 4000. This makes it possible to natively record 8K (4K+4K) panoramic videos using two lenses. Large 2.4 μm pixels provide higher light sensitivity and up to 13.5 degrees of dynamic range, and the f/1.9 aperture guarantees flagship-level quality for sports cameras in both high-contrast and low-light scenes.
How to protect your lens DJI Osmo 360?
The surfaces of the two fisheye lenses on the DJI Osmo 360 have been coated with multilayer coatings and hardened to improve image quality and increase scratch and abrasion resistance, protecting against minor impacts during daily use. However, since lenses are precise and delicate components, we recommend handling the camera with care.
When storing, use a rubber cover or protective case to prevent scratching by keys, sand, etc. Before use, check the inside of the rubber cover or case for foreign objects that could damage the lens surface.
Before recording, remove the cover or case and clean the lens surface of fingerprints, greasy stains and other dirt that may affect the image quality.
In harsher environments where lenses may be subjected to impacts, it is recommended to use transparent lens covers for DJI Osmo 360 to provide additional protection.
*Clear lens hoods for DJI Osmo 360 are available for sale separately.
What resolution settings does DJI Osmo 360 support?
DJI Osmo 360 supports the following resolutions:
Panoramic films:
- 8K: 7680 × 3840@24/25/30/48/50FPS;
- 6K: 6000 × 3000@24/25/30/48/50/60FPS;
- 4K: 3840 ×1920@100FPS;
Single lens - video:
- 5K (4:3): 5120 × 3840@25/30FPS;
- 5K (16:9): 5120 × 2880@25/30/50/60FPS;
- 4K (4:3): 3840 × 2880@25/30/50/60FPS;
- 4K (16:9): 3840 × 2160@25/30/50/60FPS;
- 2.7K (4:3): 2688 × 2016@25/30/50/60FPS;
- 2.7K (16:9): 2688 × 1512@25/30/50/60FPS;
Single lens - ultra-wide angle video:
- 4K (4:3): 3840 × 2880@25/30/50/60/100/120FPS;
- 4K (16:9): 3840 × 2160@25/30/50/60/100/120FPS;
- 2.7K (4:3): 2688 × 2016@25/30/50/60/100/120FPS;
- 2.7K (16:9): 2688 × 1512@25/30/50/60/100/120FPS;
SuperNight mode:
- 8K: 7680 × 3840@24/25/30FPS;
- 6K: 6000 × 3000@24/25/30FPS;
How DJI Osmo 360 makes selfie stick invisible? What to look out for when using this feature?
DJI The Osmo 360 has two fisheye lenses, each of which captures images with a viewing angle of more than 180°. During recording, the camera combines images from both lenses using algorithms and uses the overlap area to "remove" the selfie stick underneath it. As a result, the accessory does not appear in photos or videos, creating an "Invisible Selfie Stick" effect".
For best results, it is recommended to use the official Invisible Selfie Stick DJI.* When mounting, make sure the camera and selfie stick are aligned to guarantee the correct operation of the algorithm.
If you use an adjustable adapter with a quick-mount system to angle the camera to the selfie stick (or use other mounting methods that make the camera and selfie stick misaligned), or if the connection point between the selfie stick and the camera is noticeably offset from the front-to-back plane of the device, this function may not work properly.
*Invisible Selfie Stick is available for sale separately.
What is the safe connection distance for DJI Osmo 360?
To get the best panoramic blending effect, it is recommended to keep at least 0.75 m distance between DJI Osmo 360 and the filmed object. If the distance is too short, the images from the left and right lenses may differ significantly, leading to unnatural blending and distortion. If a safe minimum distance is maintained, the camera automatically creates a smooth and natural effect.
What video formats does DJI Osmo 360 support?
OSV for widescreen videos and MP4 (HEVC) for flat footage.
Does DJI Osmo 360 allow you to switch lenses while recording in single-lens mode?
Yes. DJI Osmo 360 lets you switch lenses while recording in single-lens mode without interrupting filming. This feature supports recording up to and including 60FPS.
Can DJI Osmo 360 record slow motion videos?
Yes. In widescreen mode, slow-motion footage up to 4K/100FPS (4x) is supported, and in single-lens mode up to 4K/120FPS (4x) is supported.
What is D-Log M color mode in DJI Osmo 360?
D-Log M is a color mode that provides greater flexibility in post-production. Brightens shadows and attenuates lights to preserve more image detail. Recordings in this mode have lower saturation and contrast, but contain more color and brightness information, making it easier to create different styles when editing.
How to export photos and videos from DJI Osmo 360?
Three ways are available:
1. Connect to DJI Mimo app and download content from microSD card or internal memory to smartphone.
2. Use a card reader to transfer files from a microSD card to a computer or phone.
3. Swipe down on the camera preview screen, tap the Settings icon and select USB mode. Then follow the displayed instructions to connect the camera to a computer or smartphone with a USB-C port using a USB-C cable. Once you've done that, you can export files from a microSD card or internal memory.
Where video footage is saved in DJI Osmo 360?
Recordings are saved to a microSD card inserted into the camera or to the device's internal memory.
Does DJI Osmo 360 use fixed-focus lenses?
Yes, DJI Osmo 360 uses two fixed fisheye lenses.
Can I shoot HDR videos with DJI Osmo 360?
Videos recorded with DJI Osmo 360 feature a wide dynamic range, making HDR mode unnecessary.
What app lets you control DJI Osmo 360 with your smartphone?
Application DJI Mimo. With it, you can change settings and recording modes, synchronize photos and videos, and edit and share content.
How to activate DJI Osmo 360?
To activate the device, follow these steps:
1. Download the DJI Mimo app - to do so, find it in your app store or scan the QR code from your camera screen.
2. Hold down the quick toggle button to turn on DJI Osmo 360.
3. Launch the DJI Mimo app, tap the camera icon, turn on Bluetooth and Wi-Fi on your smartphone and connect to DJI Osmo 360.
4. Once connected, a message will appear to activate the device.
5. Follow the instructions in the app to perform the activation.
How to update the system software DJI Osmo 360?
DJI Mimo app automatically sends notifications of available updates. Follow the instructions to install them.
How to switch between front and rear lenses?
Tap the toggle icon in the lower right corner of the screen or press the physical button there - by default it is used to change lenses.
Does the screen support touch controls?
Yes. With it you can set parameters, switch modes, play videos and more.
Does DJI Osmo 360 support voice control?
Yes. DJI Osmo 360 supports commands in English and Mandarin. It is recommended to use the voice control function within 1 m from the camera in a quiet environment.
Commands in English:
- Start Recording
- Stop Recording
- Take Photo
- Shut Down
How to share the recorded video?
You can save the video to your smartphone and share it, or use the DJI Mimo app to upload the video and share the generated link.
How to manually set camera parameters, such as shutter speed and ISO?
- Tap the Image/Audio settings icon on the right on the camera screen, turn on PRO mode (in the upper right corner), set the exposure mode to M (Manual), and then adjust the shutter speed and ISO.
- In the DJI Mimo app, tap the "..." on the camera preview screen and enable PRO mode. Then return to the camera view and go to the image/sound settings to adjust the shutter speed and ISO.
Does DJI Osmo 360 support sleep mode?
Yes. When you turn on DJI Osmo 360, press and hold the quick toggle button to enable sleep mode. To wake up the camera, press the same button or the shutter/record button. What's more, pressing the shutter/record button once activates the SnapShot function.
What the SnapShot feature of DJI Osmo 360 is all about?
When the camera is off, SnapShot allows you to start recording as soon as you press and hold the shutter/record button. The device will use the mode previously set for this function , so you can quickly capture an important moment. And if no action is performed for 3 seconds after recording, DJI Osmo 360 will automatically turn off.
Can I adjust the playback volume on DJI Osmo 360?
Yes. Touch the Volume icon in the upper right corner on the playback screen to turn the sound on/off, or hold it down to adjust the volume level.
What's the running time DJI Osmo 360?
Operating time during 8K/30FPS panoramic video recording is up to 100 minutes.*
Operating time during 6K/24FPS panoramic video recording is up to 190 minutes.**
*Tests were conducted under laboratory conditions, at 25°C, with Wi-Fi, gesture control, voice control and edit assistant disabled, while recording 8K/30FPS widescreen videos with the screen off. The data was collected in a controlled environment and is for reference only. In the EU and UK, due to local regulations on operating temperature, the actual operating time may differ from the figures on the website. Be guided by your own experience.
**Tests were conducted at 25°C, while recording 6K/24FPS widescreen video, with Endurance mode on, Wi-Fi turned off, gesture control, voice control, edit assistant and screen. The data was collected in a controlled environment and is for reference only.
Does DJI Osmo 360 support fast charging?
Yes. You can use a USB-C charger that supports the PD 3.0 standard with at least 30 watts of output power.
Can you use DJI Osmo 360 while charging?
Yes, you can use DJI Osmo 360 while charging.
With which phones and computers is the camera compatible DJI Osmo 360?
For details on compatible smartphones and computers, visit the Downloads section of the official product website at DJI Osmo 360.
How to edit videos recorded with DJI Osmo 360 using computer software?
Check out the instructional video available on the official product website DJI Osmo 360.
Is the clip with quick mount system DJI Osmo 360 compatible with Osmo Action series?
Yes, clip with quick-mount system DJI Osmo 360 is compatible with Osmo Action series.
What accessories are available for DJI Osmo 360?
DJI Osmo 360 offers a wide range of accessories for different usage scenarios. For details, visit the official product page.
Can you use accessories for DJI Osmo 360 in combination with other Osmo series products?
DJI Osmo 360 fits the Osmo Action Series quick mount accessories. For details, visit the official compatibility page.
How to mount various accessories to DJI Osmo 360?
- Official accessories can be attached directly to DJI Osmo 360 with quick release clips.
- Other accessories can be mounted using the standard 1/4" threaded hole on the bottom of the unit.
Can third-party sports camera accessories be mounted on DJI Osmo 360?
Yes. You can use third-party accessories with a quick-mount adapter.
Is the Osmo Curved Adhesive Base Max reusable?
Not. Osmo Curved Adhesive Base Max* uses 3M adhesive and is not reusable.
*Osmo Curved Adhesive Base Max is available for sale separately.
How scratch-resistant are the clear lens covers for DJI Osmo 360? Do they scratch easily and affect the quality of recordings?
The surface of the clear lens covers for DJI Osmo 360* is coated with a three-layer hardening coating that provides scratch and abrasion resistance while minimizing the impact on image quality. The accessories are resistant to minor scratches with daily use, but as they are made of plastic, they should nevertheless be handled with care. In case of serious scratches, it is recommended to replace them so as not to deteriorate the quality of the recordings.
*Clear lens hoods for DJI Osmo 360 are available for sale separately.
Can the clear lens hood for DJI Osmo 360 be used underwater?
Not.
Transparent lens covers for DJI Osmo 360* are splash proof only.
Thoroughly clean the area around the lens and the covers themselves from fingerprints, oil stains and other dirt before using them not under water. The presence of debris on the inner or outer surface of the lens or covers may affect image quality.
Do not use the covers during water sports, in the rain or in the snow, as this may cause fogging. In case of fogging of the inside of the covers, wipe them with a soft cloth before use.
When removing the covers, be careful not to scratch the lenses.
*Clear lens hoods for DJI Osmo 360 are available for sale separately.
What precautions should be taken when installing or removing clear lens covers for DJI Osmo 360?
Before mounting, thoroughly clean the surface of the lenses and the inside of the covers* with a lens cloth.
To install the cover, grab it with your fingers by the outer edge. First, fit the lower hooks of the cover to the bottom of the lens and snap into place. Then gently press the top clip to the top lens slot until you hear a click, indicating that one side has been attached. After installing both covers, clean their outer surface from fingerprints and other dirt.
To remove the covers, gently lever up the top clip with your thumb from the convex side, then slide the bottom clip downward. Do not use excessive force so as not to damage the hooks.
*Clear lens hoods for DJI Osmo 360 are available for sale separately.
Why DJI Osmo 360 heats up during use?
When using high-resolution and high-performance modes (e.g., 8K/30FPS), the camera consumes more power, which can lead to a noticeable increase in temperature. Intense recording sessions or holding the device in your hand for long periods of time can also cause it to heat up.
How to reduce camera overheating?
You can try the following methods:
- Adjust recording settings: choose a lower resolution and frame rate (e.g., 4K/30FPS or 6K/30FPS) to reduce power consumption and heat buildup.
- Optimize the camera settings: turn off the screen during recording, as well as the Wi-Fi function if you don't need it.
- Take care of the environment: use the camera in a well-ventilated place, which will help dissipate heat.
Can I replace the lens DJI Osmo 360?
No, it is not possible to replace the lens DJI Osmo 360.
Can DJI Osmo 360 connect via Bluetooth or Wi-Fi?
Yes, DJI Osmo 360 can connect via Bluetooth or Wifi.
Is the DJI Osmo 360 camera waterproof?
The body of DJI Osmo 360 can be submerged to a depth of up to 10 meters.
*Before use, make sure the battery compartment and USB-C connector covers are tightly closed. Prolonged underwater recording or using the camera in high-pressure conditions is not recommended . DJI Osmo 360 is IP68 rated. Do not use the camera in hot springs or corrosive or unknown liquids. The camera itself is waterproof to a depth of 10 meters, but due to the convex design of the fisheye lenses, light refraction underwater can cause image distortion and blending errors. For this reason, it is not recommended to use the device itself to record underwater.
What precautions should be taken when using DJI Osmo 360 (the body itself) underwater?
- Before use, make sure the battery compartment and USB-C port covers are tightly closed.
- The device is waterproof to a depth of 10 m without an additional housing. However, due to the convex shape of fisheye lenses, light refraction underwater can cause image distortion and blending problems. It is not recommended to use the camera without a housing to record underwater.
- Do not use the product in extreme water conditions or unknown liquids. Avoid contact with hot sources and corrosive substances.
- After recording underwater shots, rinse the camera with clean water and dry thoroughly before next use.
What microSD cards does DJI Osmo 360 support?
Recommended models:
- Kingston CANVAS Go! Plus 64GB U3 A2 V30 microSDXC
- Kingston CANVAS Go! Plus 128GB U3 A2 V30 microSDXC
- Kingston CANVAS Go! Plus 256GB U3 A2 V30 microSDXC
- Kingston CANVAS Go! Plus 512GB U3 A2 V30 microSDXC
- Kingston CANVAS Go! Plus 1TB U3 A2 V30 microSDXC
- Lexar SILVER PLUS 64GB U3 A2 V30 microSDXC
- Lexar SILVER PLUS 128GB U3 A2 V30 microSDXC
- Lexar SILVER PLUS 256GB U3 A2 V30 microSDXC
- Lexar SILVER PLUS 512GB U3 A2 V30 microSDXC
- Lexar SILVER PLUS 1TB U3 A2 V30 microSDXC
How to clean the lens area DJI Osmo 360?
- Dirt from the lens surface can be removed with an optics cleaning cloth. Dust from the edge of the lens is best removed with a blower or a cotton bud.
- To clean water stains, oil smudges or fingerprints, apply a few drops of lens cleaner to a suitable tissue and wipe off the dirt in a circular motion.
What to do if dust or sand gets inside DJI Osmo 360?
The DJI Osmo 360 camera is dustproof. However, if dust gets inside it, which cannot be removed, contact our service center at the link.
