DJI Care Enterprise Basic Zenmuse V1 (2 years) - electronic code

DJI Care Enterprise Basic Zenmuse V1 (2 Years) - Electronic Code

Protect your equipment for longer and fly with greater peace of mind. DJI Care Enterprise Basic Zenmuse V1 (2 Years) is a practical protection plan designed for DJI Enterprise users who want extended support and a faster replacement process if something goes wrong. It is a convenient electronic code that lets you activate the service online and assign it to your compatible device.

Extra protection for longer use

DJI Care Enterprise Basic extends the standard protection period with an additional year. To use the extension, you need to have an active base version of DJI Care Enterprise Basic. Services can be activated one after another, giving you up to 3 years of DJI Care Enterprise protection in total and extending the manufacturer’s warranty period to 36 months.

Comprehensive support for your equipment

DJI Care Enterprise is a comprehensive 12-month service for DJI Enterprise products, helping reduce the stress of unexpected incidents during use. In the event of a collision, water damage, signal loss, or a fall, you can receive a replacement device or one in like-new condition, according to the terms of the service.

Priority service and VIP support

With DJI Care Enterprise, you benefit from priority handling, which helps minimize waiting time for replacement service. You also receive VIP support privileges when contacting DJI technical assistance, making it easier to get fast answers and efficient help whenever you need it.

How activation works

After purchasing the DJI Care Enterprise Basic package, simply visit the DJI website and activate the service using the serial number of the device you want to protect. The electronic code format makes the entire process quick and convenient.

Key benefits

• 2-year DJI Care Enterprise Basic protection for Zenmuse V1
• Electronic code for fast and convenient online activation
• Option to extend total protection up to 3 years
• Priority replacement handling
• VIP access to DJI technical support
• Coverage support in case of collision, water damage, signal loss, or سقوط from operation-related incidents

Replacement fee information

For the latest details about replacement-related fees, check the documents below:

• DJI Care Enterprise Basic
• DJI Care Enterprise Plus

What happens if an accident occurs?

1. The user reports the issue and sends the product to DJI’s service center in Germany, noting that they have DJI Care Enterprise.
2. The user receives a repair quote and can decide whether to proceed with a paid repair/replacement or use DJI Care Enterprise.
3. After choosing DJI Care Enterprise, the required service fee is paid and the user receives a replacement product or replacement parts.
4. The replacement product is shipped as a priority delivery with free shipping.

Exclusions

DJI Care Enterprise does not cover:

• Lost or partially lost camera, gimbal, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the drone
• Housing damage that does not affect product operation
• Direct or indirect damage caused by force majeure
• Failures occurring outside the validity period of DJI Care Enterprise