DJI Care Enterprise Basic Mavic 3 Thermal Advanced - electronic code

DJI Care Enterprise Basic for Mavic 3 Thermal Advanced - Electronic Code

Keep your DJI Mavic 3 Thermal Advanced protected for longer with the DJI Care Enterprise Basic electronic code. This package extends your existing DJI Care Enterprise Basic coverage by an additional 12 months, giving you even more peace of mind while flying, filming, and exploring. It is a convenient solution for hobby users who want to protect their drone against unexpected incidents and enjoy extended manufacturer support.

Key benefits

• Extends DJI Care Enterprise Basic by 1 extra year
• Electronic code for fast and convenient activation
• Possibility to combine coverage sequentially for up to 3 years of protection
• Extends the manufacturer warranty period up to 36 months
• Priority service and faster support from DJI
• Protection in the event of collision, water damage, signal loss, or سقوط after an accident

1 extra year of reliable protection

DJI Care Enterprise Basic is an extension of the standard DJI Care Enterprise Basic protection plan by an additional year. To use this extension, you must already have an active base version of DJI Care Enterprise Basic. By activating services one after another, you can gain up to 3 total years of DJI Care Enterprise coverage, which also extends the manufacturer’s warranty period.

Comprehensive drone protection

DJI Care Enterprise is a comprehensive 12-month service plan created for DJI Enterprise products. With this protection, you do not have to worry as much about the safety of your drone during use. In the event of an accident such as a collision, water damage, signal loss, or a fall, you may receive a replacement device or a product in excellent condition with no signs of use.

VIP service and priority support

Users covered by DJI Care Enterprise receive priority treatment, helping reduce waiting time for replacement to a minimum. You also gain VIP privileges when contacting DJI technical support, so getting answers and assistance is faster and easier.

How activation works

After purchasing the DJI Care Enterprise Basic package, the user needs to visit the DJI website and activate the service by entering the serial number of the device that the protection will be assigned to.

Why choose this protection plan?

• Ideal for users who want to fly with greater confidence
• Helps reduce downtime after an accident
• Simple activation process using an electronic code
• A practical way to extend the life and value of your drone setup

Fee table

For the latest information about replacement fees, use the links below:

• DJI Care Enterprise Basic
• DJI Care Enterprise Plus

What happens if an accident occurs?

1. The user reports the issue and sends the drone to DJI’s service center in Germany, noting that DJI Care Enterprise is active.
2. The user receives a repair quote and can decide whether to proceed with a paid repair/replacement or use DJI Care Enterprise.
3. After selecting the DJI Care Enterprise option and paying the required fee, the user receives a replacement product or replacement parts.
4. The replaced product is shipped back with priority processing and free delivery.

Exclusions

DJI Care Enterprise does not cover:

• Lost or partially lost camera, gimbal, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitter or additional accessories
• Intentional loss of the drone
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Faults occurring outside the validity period of DJI Care Enterprise
• Additional costs related to upgrades or performance improvements
• Damage resulting from modifications not compliant with the user manual, or from using incompatible batteries or chargers
• Faults caused by unauthorized accessories, batteries, or software