DJI Care Enterprise Basic D-RTK 3 - electronic code

Keep your DJI D-RTK 3 protected for longer with DJI Care Enterprise Basic in the form of a convenient electronic code. This plan extends your existing protection by an additional 12 months, giving you more peace of mind during everyday use and helping you stay ready for every flight mission.

One More Year of Protection

DJI Care Enterprise Basic is an extension of the standard DJI Care Enterprise Basic plan by one extra year. To use this extension, you need to have an active base version of DJI Care Enterprise Basic. Services can be activated one after another, giving you up to 3 years of DJI Care Enterprise protection in total and extending the manufacturer’s coverage period to 36 months.

Why It’s Worth Choosing

• 12 extra months of protection for your DJI D-RTK 3
• Electronic code delivery for quick and convenient activation
• Can be combined with an active base plan for up to 3 years of total coverage
• Helps reduce downtime thanks to priority service support
• A practical choice for users who want extra confidence while using their equipment

Comprehensive Protection

DJI Care Enterprise is a comprehensive 12-month protection service created by DJI for Enterprise products. It helps you worry less about accidental damage during use. In the event of a collision, water damage, signal loss, or a fall, the service can provide a replacement device or one in like-new condition, depending on the service terms.

VIP-Level Support

Users covered by DJI Care Enterprise receive priority treatment, which helps minimize waiting time for replacement handling. You also get VIP support privileges when contacting DJI technical support, making it easier to get quick answers whenever you need help.

How Activation Works

After purchasing the DJI Care Enterprise Basic package, simply go to the DJI activation page and assign the service to your device by entering its serial number. The electronic code format makes the whole process fast and convenient.

Replacement Fee Information

For the latest details about equipment replacement fees, check the official DJI documents below:

• DJI Care Enterprise Basic
• DJI Care Enterprise Plus

What Happens If an Accident Occurs

If something goes wrong, the process is simple:

1. The user reports the issue and sends the device to DJI’s service center in Germany with a note that DJI Care Enterprise is active.
2. The user receives a repair quote and can decide whether to proceed with a paid repair/replacement or use DJI Care Enterprise.
3. After choosing DJI Care Enterprise, the applicable fee is paid and the user receives a replacement product or replacement parts.
4. The replacement item is then shipped to the user with priority handling and free delivery.

Exclusions

DJI Care Enterprise does not cover:

• Lost or partially lost cameras, gimbals, or accessories
• Theft or abandonment of the product
• Damage caused by flying in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the drone
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Faults occurring outside the validity period of DJI Care Enterprise