DJI Care Enterprise Basic D-RTK 3 (2 years) - electronic code

DJI Care Enterprise Basic D-RTK 3 (2 Years) - Electronic Code

Keep your DJI D-RTK 3 protected for longer with DJI Care Enterprise Basic (2 Years). This electronic code extends your coverage and gives you extra peace of mind while using your equipment. It’s a practical choice for users who want to minimize downtime and enjoy fast, convenient support from DJI.

• 2 years of additional protection for DJI D-RTK 3
• Electronic code delivery for quick and convenient activation
• Priority support for faster service handling
• Replacement options in the event of eligible damage
• Extended product coverage for greater confidence during use

Extended protection for your equipment

DJI Care Enterprise Basic is designed to expand the standard protection period and help you stay covered for longer. To use the extension, you must already have an active base version of DJI Care Enterprise Basic assigned to your device. Activated in sequence, the service can provide up to 36 months of DJI Care Enterprise coverage.

Comprehensive coverage

DJI Care Enterprise is a broad protection service created for DJI Enterprise products. It helps reduce the stress of unexpected incidents during operation. In the event of issues such as accidental damage, impact, flooding, signal loss, or a fall, you can take advantage of replacement service under the applicable terms of the plan.

Priority service and VIP support

Users covered by DJI Care Enterprise benefit from priority handling, which helps shorten the waiting time for replacement processing. You also get access to VIP technical support, making it easier to receive quick answers and efficient assistance whenever needed.

How activation works

After purchasing the package, simply visit the DJI activation page and assign the service to your device by entering its serial number. The electronic code format makes the whole process fast and convenient, with no physical shipment required.

Replacement fee information

For the latest information regarding replacement service fees, please refer to the official DJI documents linked below:

• DJI Care Enterprise Basic
• DJI Care Enterprise Plus

What happens if an accident occurs?

If your equipment is damaged, the process is simple:

1. Report the issue and send the device to DJI’s service center, noting that you have DJI Care Enterprise coverage.
2. Receive a repair assessment and decide whether you want to proceed with a paid repair/replacement or use DJI Care Enterprise.
3. Choose the DJI Care Enterprise option, pay the applicable service fee, and receive a replacement product or replacement parts.
4. The replacement is then shipped to you with priority handling and free delivery.

Important exclusions

DJI Care Enterprise does not cover:

• Lost or partially lost cameras, gimbals, or accessories
• Theft or abandoned products
• Damage caused by operation in unsuitable weather conditions
• Transmitters and additional accessories
• Intentional loss of the device
• Cosmetic housing damage that does not affect product performance
• Direct or indirect damage caused by force majeure
• Faults occurring outside the validity period of DJI Care Enterprise