DJI Care Refresh Frequently Asked Questions FAQ [UPDATE 2023]

2019-08-26

What is DJI Care Refresh?

DJI Care Refresh is insurance for DJI products. Its cost is covered by the insurance company with which the manufacturer DJI has a contract, and can be purchased at authorized DJI stores, including our site. This is a form of insurance that, unlike the standard warranty, covers damage resulting from operator errors, flooding, etc. Whenever your drone breaks down, it will be replaced with a new one or repaired for a fee, so you will receive a unit in the form of a fully operational drone, camera or gimbal that does not differ visually and technically from a new unit.

For which DJI product can I buy DJI Care Refresh insurance?

You can buy DJI Care Refresh insurance on most DJI devices. Below are Dji Care Refresh prices for a selection of the most commonly purchased drone models:

Drone	Name	DJI Care Refresh per year	DJI Care Refresh on two years
	DJI Mavic Mini	£199 Buy DJI Care Refresh	-
	DJI Mini SE	pLN 149 Buy DJI Care Refresh	249 zł Buy DJI Care Refresh
	DJI Mini 2	249 zł Buy DJI Care Refresh	pLN 399 Buy DJI Care Refresh
	DJI Mini 2 SE	199 zł Buy DJI Care Refresh	319 zł Buy DJI Care Refresh
	DJI Mini 3	299 zł Buy DJI Care Refresh	499 zł Buy DJI Care Refresh
	DJI Mini 3 Pro	409 zł Buy DJI Care Refresh	669 zł Buy DJI Care Refresh
	DJI Air 2S	509 zł Buy DJI Care Refresh	859 zł Buy DJI Care Refresh
	DJI Air 3	pLN 549 Buy DJI Care Refresh	pLN 949 Buy DJI Care Refresh
	DJI Mavic 3	pLN 1,219 Buy DJI Care Refresh	pLN 1,929 Buy DJI Care Refresh
	DJI Mavic 3 Classic	pLN 799 Buy DJI Care Refresh	pLN 1,299 Buy DJI Care Refresh
	DJI Mavic 3 Pro	pLN 1,199 Buy DJI Care Refresh	pLN 1,899 Buy DJI Care Refresh
	DJI Mavic 3 Cine	pLN 1,799 Buy DJI Care Refresh	2 999 zł Buy DJI Care Refresh
	DJI Mavic 3 Pro Cine	pLN 1,699 Buy DJI Care Refresh	2 849 zł Buy DJI Care Refresh
	DJI FPV	pLN 1,019 Buy DJI Care Refresh	pLN 1,679 Buy DJI Care Refresh
	DJI Avata	329 zł Buy DJI Care Refresh	529 zł Buy DJI Care Refresh

Prices quoted represent gross values as of 01.06.2022 and are subject to change. The current price is available by going to the tab of the product in question.

Why DJI Care Refresh when there is a warranty?

Manufacturer's warranty, provides repair only if there is a manufacturing or design defect in the product. Care Refresh covers damages that are not covered by the warranty, i.e.: flooding, sinking due to the fault of the operator, malfunctioning of the smartphone/tablet, collision due to the fault of the operator, other mishaps that are not the result of a malfunctioning device (e.g. bird attack).

What DJI Care Refresh insurance covers?

By purchasing DJI Care Refresh you protect your drone, camera or gimball from accidents caused by the operator's fault, so m.in. :

collapse of
drowning
collision
accident caused by interference with the drone's operating signal

Duration of DJI Care insurance

DJI Care Refresh insurance can cover 12 or 24 months, depending on the plan selected. For an annual plan, two replacements are possible, and for a two-year plan, four replacements are possible during the term of the insurance.

Can DJI Care Refresh insurance be renewed after one year?

Yes. When you buy DJI Care Refresh for one year you have the option to renew Care 2 times with an annual plan, for DJI Care Refresh 2 years you can renew the plan 1 time with an annual plan. In both cases, it is possible to extend DJI Care Refresh to a maximum of 3 years. You can activate them if:

The basic DJI Care Refresh has not yet expired (the 12-month period has not passed or until 15 days after its expiration)

Can I buy DJI Care Refresh insurance for my company?

Yes, as much as possible. In the shopping cart, in the "Your Details" step, enter your TIN and company name.

How to activate DJI Care Refresh insurance?

DJI Care Refresh insurance can be activated on the manufacturer's website up to 48 hours after activation of the device. To activate insurance:

Go to https://service.dji.com/care/active
Enter your unique insurance number
Enter your drone's serial number and contact information
That's it, you will receive a confirmation to your email address.

How to activate DJI Care Refresh insurance after 48 hours of activation?

If it has been 48 hours since you activated your drone, you can continue to insure it. With you in mind, we wrote an article - Activation of DJI Care insurance after 48 hours - verification video - new rules.

What DJI Care Refresh gives you? Do I have to meet any conditions?

DJI insurance gives you full protection for your product. It doesn't matter what happens to it, whether it gets flooded, hits a tree, or falls down. DJI will replace the device with a new product or equivalent in performance.

THE CONDITION IS THE DELIVERY OF THE DAMAGED EQUIPMENT, so if we have sunk the drone - it should be fished out.

When replacing your equipment with a new one, DJI will cover all delivery costs so you don't have to worry about anything. In the case of a warranty claim, the cost in the first direction is covered by the customer; in the second direction, in the case of a successful claim - the seller. In the case of the DJI Care service, shipping fees both ways are covered by DJI, but attention! This applies to shipments from the country or region where the drone was purchased. Otherwise, you will have to pay the costs associated with shipping, including customs fees.

Do I have to set up a DJI Care Refresh case myself - or can you do it for me if I bought the equipment from you?

The problem for many people is that you have to speak English when reporting DJI Care Refresh and filling out the form can take some time. We have a lot of experience in this, so if you bought your DJI drone, camera or gimbal from our store, we will do the whole procedure for you. The only thing you have to reckon with is that the mileage of your repair will increase by approx. 3 - 4 business days (a matter of shipping time). However, you can rest assured that the information sent to DJI will be correct and we will advise you whether a paid replacement or under DJI Care Refresh insurance is better.

How to send equipment for replacement under DJI Care Refresh?

If you are our customer and you bought your drone from us, you do not need to fill out the form and contact DJI in English. We have a lot of experience in this and will send the drone for you. All you have to do is contact us.

However, if you want to do it yourself:

1. To take advantage of the DJI Care replacement, report the repair through the website dJI service and select Submit a repair request :

2. Then, after you enter the serial number of the device you want to send, a pop-up window will pop up informing you that you can use a faster service option, tzw.
DJI Care Refresh Express. If we choose the Express service, after entering the serial number of the device and the address to which the drone is to be sent back, it will automatically redirect us to the payment page using PayPal, and after receiving it, DJI will send a waybill to our email address and a link to order a courier who will pick up the drone from us at no extra charge.

Choose this option when you are sure you want to use DJI Care Refresh and estimate that a replacement under insurance will come out cheaper than a simple repair.

3. If you click Back, you will return to the standard accident form, where you must select from the given options for the reason for the incident. After selecting Learn More, a description of the repair process in standard mode and in Express mode will appear, as well as a button that allows you to proceed to submit an instruction to use the service. Select the option Continue to use Online Repair Request, if you think you don't want to use the insurance exchange for the time being.

In the case of the standard DJI Care Refresh procedure, after creating a request, we must send the product to the manufacturer, which will then proceed to assess the loss and price the repair - it will give us a choice of traditional paid repair (which most often almost equals the price of a new unit) or repair under DJI Care Refresh. Only then do we receive the payment link and the drone is exchanged and sent back to us.

From experience, we know that the duration of repair under DJI Care Refresh Express takes approx. 6 - 7 working days, already counting with two-way shipping, while in the case of standard mode, we may not even see a new copy until 2.5 to 3 weeks.

For the company: It is important to remember that DJI will issue an invoice for the replacement if the entity has an active VAT-EU number ("European TIN")

How to find the serial number of my DJI equipment?

The serial number of the DJI drone is located on the battery flap or in place of the battery. It is a string of approx. 10 characters, which consists of numbers and letters. The drone's serial number can also be scanned, as it is additionally shown as a QR code.

DJI's Mini series drones have a serial number stuck on the battery door flap

Serial number Inspire 2 is located at its end:

Serial numbers of DJI Osmo Action and Osmo Pocket cameras

DJI Osmo Action has a serial code hidden in the battery compartment.
With the Osmo Pocket, however, you have to do some 'tinkering' :).

Serial code Osmo Pocket is in the form of a QR code on the bottom of the camera:

Zenmuse cameras and Ronin S and Ronin SC gimbals

Cameras Zenmuse X5S and X7 have serial numbers posted on the arm of the gimbal:

When it comes to gimbals Ronin S and Ronin SC, the serial number will also be found on the arm:

In addition, each DJI device has its own serial number on the packaging, under the barcode, indicated by the abbreviation 'S/N'. It is also in the DJI GO 4 app.